Full Time Universal Banker/Teller I
About The Position
The Universal Banker/Teller I provides customer service and banking transactions at First Mid. The role focuses on creating personalized relationships, understanding customer needs, and delivering timely service that supports customer satisfaction and long-term relationships. The employee processes transactions accurately within policy limits, maintains a cash drawer, opens and updates accounts, and follows bank compliance, security, and operational procedures. The position also supports sales by building customer and business-partner relationships, educating customers about banking delivery options, identifying cross-selling and referral opportunities, and meeting established goals. The role may involve working at other First Mid Banking centers and participating in community or promotional activities.
Requirements
- High school diploma or GED.
- Proficiency using Microsoft Office and computer applications.
- Successfully complete required compliance and First Mid training curriculum to become proficient in the basic account-opening process.
Nice To Haves
- At least 1 year of customer service and cash-handling experience and/or previous experience working in a financial institution.
- Previous sales experience.
Responsibilities
- Resolve customer needs in a timely manner and provide a quality service experience.
- Greet customers and make them feel welcome, following company service standards.
- Process customer transactions accurately and efficiently within policy guidelines, including deposits, withdrawals, payments, check cashing, and issuing cashier’s checks.
- Seek manager assistance for suspicious transactions and management approval for transactions outside authorized limits.
- Follow bank compliance, security, and operational policies and procedures.
- Maintain and balance a cash drawer and assist with daily operational branch duties.
- Open checking, savings, safe deposit box, basic business-related, and other accounts.
- Make requested changes to existing customer accounts.
- Identify process improvements that could improve the customer experience and communicate ideas to branch management.
- Allow safe deposit box holders entry, if applicable.
- Maintain professional appearance and conduct and protect customer confidentiality.
- Participate in bank promotions, external community events, and promotional activities as applicable.
- Work in other First Mid Banking centers as required.
- Complete other assigned duties.
- Develop and maintain relationships with business partners and customers.
- Educate and encourage customers to use ATM, debit card, online, and mobile banking services.
- Maintain knowledge of banking products through training, branch meetings, and corporate communications.
- Identify cross-selling opportunities and refer customers to appropriate business lines.
- Consistently meet or exceed established position goals.
Benefits
- Comprehensive healthcare and well-being benefits.
- Paid family leave and parental leave.
- Paid time off and paid holidays.
- Dental and vision coverage with HSA match.
- 401(k) plan with employer match.
- Employee Stock Purchase Plan.
- Tuition reimbursement.
- Performance-based bonuses and discretionary short-term incentives.
- Banking perks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
