Full Time Universal Banker/Teller I
About The Position
The Universal Banker/Teller I provides customer service and banking transactions at First Mid. The role aims to build personalized customer relationships, understand customer needs, and provide tailored solutions. It delivers accurate and efficient transaction processing, account services, and referrals while following company service standards and bank policies. The position may also support community and promotional activities and may require work at other First Mid Banking centers. The role includes developing customer and business-partner relationships, educating customers about alternate banking channels, maintaining knowledge of banking products, identifying cross-selling opportunities, and meeting or exceeding established position goals. Successful completion of required compliance and First Mid training is necessary to become proficient in basic account opening; advancement is at management discretion.
Requirements
- High school diploma or GED required.
- Proficiency using Microsoft Office and computer applications.
- Successfully complete required compliance and First Mid training curriculum to become proficient in the basic account opening process.
Nice To Haves
- At least 1 year of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
- Previous sales experience preferred.
Responsibilities
- Create a quality service experience by resolving customer needs promptly and supporting customer satisfaction.
- Follow company service standards, including greeting customers and making them feel welcome.
- Process customer transactions accurately and efficiently within policy guidelines, including deposits, withdrawals, payments, check cashing, and cashier’s checks.
- Seek manager assistance with suspicious transactions and obtain management approval for transactions outside authorized limits.
- Follow bank compliance, security, and operational policies and procedures.
- Maintain and balance a cash drawer and assist with daily branch operations.
- Open checking, savings, safe deposit box, and basic business-related accounts.
- Make requested changes to existing accounts.
- Identify process improvements that could improve the customer experience and communicate ideas to branch management.
- Allow safe deposit box holders entry when applicable.
- Maintain professional appearance and conduct, and protect customer confidentiality.
- Participate in bank promotions, external community events, and promotional activities as needed.
- Work in other First Mid Banking centers as required.
- Complete other assigned duties.
- Develop and maintain relationships with business partners and customers.
- Educate and encourage customers to use alternate delivery systems, including ATM, debit card, online, and mobile banking.
- Maintain knowledge of banking products through training, branch meetings, and corporate communications.
- Identify growth opportunities, cross-sell products, and make referrals to appropriate business lines.
- Consistently meet or exceed established goals for the position.
Benefits
- Competitive health, dental, and vision coverage with HSA match.
- 401(k) plan with employer match.
- Employee Stock Purchase Plan.
- Generous paid time off.
- Paid holidays.
- Paid family and parental leave.
- Tuition reimbursement.
- Performance-based bonuses and discretionary short-term incentives.
- Well-being benefits.
- Banking perks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
