Universal Banker I/Teller

BankWest•Gregory, SD

20h

About The Position

The Universal Banker I/Teller performs banking work according to BankWest’s standardized procedures and compliance requirements. The role accurately processes customer transactions while meeting the Bank’s customer service standards, identifies customer needs, and recommends relevant convenience services and other Bank and Financial Services products. The position serves customers through the lobby, drive-up, and telephone; processes a broad range of transactions; provides account maintenance and problem-solving support; and opens and closes personal and business accounts. The employee also identifies opportunities to sell or refer Bank, Trust, Brokerage, and Insurance products, helps resolve customer dissatisfaction, and supports team projects, training, policies, and community involvement.

Requirements

High school diploma or equivalent.
Bank trainee or intern experience.
Experience in customer service.
Ability to work dependently and/or independently, work under pressure, meet deadlines, and adjust schedules as needed.
Ability to organize and manage multiple responsibilities while delivering quality internal or external customer service.
Strong interpersonal and communication skills for working with internal and external customers.
Knowledge of, or ability to learn, regulatory requirements relevant to the job duties.
Knowledge of banking terminology and procedures.
Ability to use a variety of application software, learn computer programs, and understand program output.
Adherence to Federal Privacy Standards and BankWest requirements for electronic communication and Social Engineering standards.
Participation, directly or indirectly, in increasing BankWest’s presence in its markets, as appropriate.

Nice To Haves

ABA Universal Banker Certification Program.

Responsibilities

Greet customers, determine their banking needs, and provide a single point of contact for completing transactions.
Accurately process customer transactions through the lobby, drive-up, and telephone, including deposits, withdrawals, loan payments, cashier’s checks, check cashing, credit card advances, savings bond redemptions, check orders, wire transfers, and ACH transactions.
Complete supporting tasks such as night deposit and mail processing, ATM servicing and balancing, and individual teller drawer balancing.
Provide customer service, perform account maintenance, and resolve customer problems, including stop payments, funds transfers, balance inquiries, information changes, account balancing, and debit card and web banking support.
Open personal and business checking, savings, deposit, and IRA/HSA accounts; recommend related services such as web banking and debit cards.
Close personal and business accounts as requested.
Identify customer needs for additional Bank and Financial Service products and sell or refer Bank, Trust, Brokerage, and Insurance products and services.
Seek opportunities outside the Bank to develop customer relationships through referrals and prospect identification.
Recognize early signs of customer dissatisfaction and work to resolve issues and support customer retention; refer matters to other staff or supervisors as needed.
Collaborate with departmental counterparts on assigned projects and products and participate in committees and project teams as appropriate.
Attend and actively participate in organizational, job-specific, and Quality Service training.
Follow applicable BankWest policies and procedures and Federal Privacy Standards, including requirements for electronic communication and Social Engineering standards.
Participate in community involvement and perform other duties as assigned.