Universal Banker/Teller I

First Mid Bank & Trust•Machesney Park, IL

7d•$18 - $19

About The Position

At First Mid, the Universal Banker/Teller I helps customers feel valued, satisfied, and understood by developing personalized relationships and asking questions to offer solutions suited to their needs and stages of life. The role delivers customer service, processes banking transactions, maintains cash and account records, opens and updates accounts, and supports branch operations. It also develops customer and business-partner relationships, promotes banking products and alternate delivery channels, identifies cross-selling and referral opportunities, and works toward established position goals. The role follows bank service standards and all compliance, security, operational, confidentiality, and professional-conduct requirements. Employees may participate in community and promotional activities and may be required to work at other First Mid Banking centers. Advancement is based on management discretion. Compensation includes base salary and may include discretionary short-term incentives such as bonuses, incentives, or commission. Benefits are subject to eligibility requirements. First Mid is an Equal Opportunity employer. This job description does not constitute a contract for employment.

Requirements

High school diploma or GED required.
Proficiency in Microsoft Office and computer applications.
Complete required compliance and First Mid training curriculum to become proficient in the basic account-opening process.

Nice To Haves

At least one year of customer service and cash-handling experience and/or previous experience working in a financial institution preferred.
Previous sales experience preferred.

Responsibilities

Provide timely resolution to customer needs and promote overall customer satisfaction.
Follow company service standards, including greeting customers and making them feel welcome.
Accurately and efficiently process customer transactions within policy guidelines, including deposits, withdrawals, payments, check cashing, and cashier’s checks.
Seek manager assistance for suspicious transactions and management approval for transactions outside authorized limits.
Follow bank compliance, security, and operational policies and procedures.
Maintain and balance a cash drawer and assist with daily branch operations.
Open checking, savings, safe deposit box, and basic business-related accounts.
Make changes to existing accounts as requested by customers.
Identify process improvements that could improve the customer experience and communicate ideas to branch management.
Allow safe deposit box holders entry, if applicable.
Maintain professional appearance and conduct and protect customer confidentiality.
Participate in bank promotions, external community events, and promotional activities as needed.
Work in other First Mid Banking centers as required.
Complete other assigned duties.
Develop and maintain relationships with business partners and customers.
Educate and encourage customers to use alternate delivery systems such as ATMs, debit cards, and online and mobile banking.
Maintain knowledge of banking products through training, branch meetings, and corporate communications.
Identify opportunities to cross-sell products and refer customers to appropriate business lines.
Consistently meet or exceed established position goals.