Universal Banker I (Teller)

Nicolet National Bank•Minocqua, WI

About The Position

At Nicolet National Bank, the Universal Banker I is a trusted frontline advisor who supports customer relationships, branch business growth, and an exceptional customer experience. The role provides accurate teller services, helps customers use digital banking tools, identifies financial needs, and refers customers to Personal Bankers and lending specialists for appropriate products and services. The position contributes to branch performance through relationship-building, needs-based referrals, business development activities, operational accuracy, and compliance. It also supports daily branch operations, team collaboration, and community engagement while protecting customer information and adhering to applicable laws and regulations.

Requirements

High school diploma or equivalent.
At least 1 year of cash-handling and customer-service experience.
Strong customer-service, communication, and interpersonal skills.
Accuracy, attention to detail, and disciplined cash-handling practices.
Ability to identify customer needs and confidently make referrals.
Working knowledge of deposit products, digital tools, and basic banking services.
Ability to manage multiple tasks in a fast-paced environment.
Proficiency with banking systems, digital platforms, and Microsoft Office.

Nice To Haves

Prior banking or retail financial-services experience.

Responsibilities

Provide welcoming, professional service in person, by phone, and through digital channels.
Engage customers in needs-based conversations, introduce appropriate solutions, and follow through on requests.
Assist with routine servicing inquiries and refer or escalate issues as needed.
Conduct internal and external sales calls and other business development activities.
Process deposits, withdrawals, loan payments, transfers, cashier’s checks, and other transactions accurately.
Follow cash-handling, dual-control, balancing, and assigned vault and ATM support procedures.
Identify suspicious activity, follow fraud-prevention steps, and promptly escalate concerns.
Refer customer opportunities to Personal Bankers or lending specialists for new accounts, consumer loans, home equity loans or lines, and credit cards.
Educate customers on mobile banking, online banking, e-statements, and other digital tools.
Support branch sales and referral goals through customer engagement and follow-up.
Research and resolve routine transaction discrepancies, fee questions, and debit-card concerns within authorized limits; escalate complex matters.
Follow operational standards, security practices, and regulatory requirements, including BSA/AML, KYC, OFAC, Reg CC, and Reg E.
Protect customer data, maintain confidentiality, follow documentation procedures, and maintain audit-ready accuracy.
Participate in daily huddles and collaborate with teammates to meet branch goals.
Support community outreach and represent Nicolet in local engagement activities.
Assist with branch operations needs such as supplies, scheduling coverage, and special projects.
Maintain appropriate controls and comply with applicable laws, regulations, and company policies.
Work inclusively and respectfully with others and support equal employment opportunity and non-discrimination.
Perform other duties as assigned.