Universal Banker I/Teller

BankWest • Gregory, SD

2d

About The Position

The Universal Banker I/Teller performs banking work according to BankWest’s standardized procedures and compliance requirements. The role processes customer transactions accurately and in keeping with the Bank’s customer service standards, identifies customers’ needs, recommends appropriate convenience services, and refers customers to other Bank and Financial Services products.

The position handles customer service, account maintenance, problem solving, account opening and closing, and referrals and sales. It also supports operational tasks such as night deposit and mail processing, ATM servicing and balancing, and teller drawer balancing. The employee is expected to contribute to customer retention, business development, teamwork, training, and community involvement.

Requirements

• High school diploma or equivalent.
• ABA Universal Banker Certification Program.
• Bank trainee or intern experience.
• Experience in customer service.
• Ability to work independently and/or dependently, under pressure, meet deadlines, and adjust work schedules as needed.
• Ability to organize and manage multiple responsibilities while delivering quality customer service.
• Strong interpersonal skills for effective communication with internal and external customers.
• Knowledge of, or ability to learn, regulatory requirements relevant to the job duties.
• Knowledge of banking terminology and procedures.
• Ability to use a variety of application software, learn computer programs, and understand program output.
• Ability to adhere to Federal Privacy Standards and BankWest requirements for electronic communication and Social Engineering standards.
• Willingness to participate directly or indirectly in increasing BankWest’s presence in its markets, as appropriate.

Responsibilities

• Greet customers, determine their banking needs, and serve as a single point of contact for completing transactions.
• Accurately process customer transactions through the lobby, drive-up, or telephone, including deposits, withdrawals, loan payments, cashier’s checks, check cashing, credit card advances, savings bond redemption, check orders, wire transfers, and ACH transactions.
• Complete supporting work, including night deposit and mail processing, ATM servicing and balancing, and individual teller drawer balancing.
• Provide customer service, perform account maintenance, and resolve customer issues, including stop payments, funds transfers, balance inquiries, information changes, account balancing, and debit card or web banking support.
• Open personal and business checking, savings, deposit, IRA, and HSA accounts; recommend additional services such as web banking and debit cards; and close personal and business accounts upon request.
• Identify customer needs for additional Bank and Financial Services products and sell or refer Bank, Trust, Brokerage, and Insurance products and services.
• Seek opportunities outside the Bank to develop customer relationships through referrals and prospect identification.
• Identify early signs of customer dissatisfaction and work to resolve issues to support customer retention, referring matters to other staff or supervisors as needed.
• Work with departmental counterparts to plan and implement assigned projects and products.
• Participate in committees and project teams as management deems appropriate.
• Attend and actively participate in organizational and job-specific training and Quality Service programs.
• Follow applicable BankWest policies and procedures.
• Participate in community involvement, which is strongly encouraged.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED