Full Time Universal Banker/Teller I
About The Position
The Universal Banker/Teller I provides customer service and banking transactions at First Mid. The role focuses on building personalized customer relationships, understanding customer needs, and providing appropriate solutions. Responsibilities include accurate transaction processing, account opening and maintenance, cash drawer balancing, compliance with bank policies, and support for branch operations. The position also includes sales activities such as educating customers about banking services, identifying cross-selling opportunities, and meeting established goals. The employee may work at other First Mid Banking centers and participate in community or promotional activities.
Requirements
- High school diploma or GED.
- Proficiency in Microsoft Office and computer applications.
- Successfully complete required compliance and First Mid training curriculum to become proficient in the basic account opening process.
Nice To Haves
- At least 1 year of customer service and cash handling experience and/or previous experience working in a financial institution.
- Previous sales experience.
Responsibilities
- Resolve customer needs promptly and support overall customer satisfaction.
- Greet customers and follow company service standards to make them feel welcome.
- Process customer transactions accurately and efficiently within policy guidelines, including deposits, withdrawals, payments, check cashing, and cashier’s checks.
- Seek manager assistance with suspicious transactions and approval for transactions outside authorized limits.
- Follow bank compliance, security, and operational policies and procedures.
- Maintain a cash drawer by completing daily balancing procedures and assist with daily branch operations.
- Open checking, savings, safe deposit box, and basic business-related accounts.
- Make requested changes to existing accounts.
- Identify process improvements that could improve the customer experience and communicate ideas to branch management.
- Allow safe deposit box holders entry, if applicable.
- Maintain professional appearance and conduct in accordance with the Employee Handbook and protect customer confidentiality.
- Participate in bank promotions, external community events, and promotional activities as needed.
- Work in other First Mid Banking centers as required.
- Complete other assigned duties.
- Develop and maintain relationships with business partners and customers.
- Educate and encourage customers to use alternate delivery systems, including ATMs, debit cards, online banking, and mobile banking.
- Maintain knowledge of banking products through training, branch meetings, and corporate communications.
- Identify cross-selling opportunities and refer customers to appropriate business lines.
- Consistently meet or exceed established position goals.
Benefits
- Comprehensive healthcare and well-being benefits.
- Paid family leave and parental leave.
- Generous paid time off and paid holidays.
- Banking perks.
- Tuition reimbursement.
- Employee Stock Purchase Plan.
- 401(k) plan with company match.
- Competitive health, dental, and vision coverage with HSA match.
- Performance-based bonuses and discretionary short-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
