Universal Teller I (Full Time)
IBC•San Antonio, TX
•Onsite
About The Position
The Universal Teller I conducts and processes various customer bank transactions while delivering the “IBC Experience.” The role provides prompt, efficient, and friendly customer service while following bank teller policies and procedures. Tellers maintain a balanced cash drawer and build customer relationships to identify products and services that meet customers’ banking needs. This is a full-time, in-office position.
Requirements
- High school graduate or GED equivalent.
- Good oral and written communication.
- 10-key skills.
- Focus on quality and accuracy.
- Teamwork.
- Sensitivity to guidelines.
- Focus on sales and results.
- Service orientation.
- Learning strategies.
- Mathematics skills.
- Critical thinking.
- Problem-solving skills.
- Judgment and sound decision-making abilities.
Nice To Haves
- Bilingual ability, preferred for border markets.
- 1 to 6 months of cash-handling experience.
- 1 or more years of experience interacting with people.
Responsibilities
- Process paying and receiving teller transactions.
- Provide prompt, efficient, and friendly customer service.
- Balance and maintain the assigned cash box and, if applicable, vault; perform end-of-day processes.
- Promote bank products and services through lobby, motor bank, and outreach activities to meet customers’ financial needs.
- Meet Sales Performance Goals and participate in Referral Programs.
- Participate in product and service initiatives that support bank growth.
- Attend company meetings.
- Process foreign currency transactions.
- Follow procedures to minimize errors and reduce losses.
- Help resolve issues related to customer transactions.
- Answer banking-related inquiries.
- Operate and maintain necessary teller equipment.
- Assist with branch procedures under dual-control requirements, including branch opening and closing.
- Assist with on-the-job training at their branch and other branches.
- Be flexible to report to work at and assist other branches.
- Perform sales functions.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
