Bilingual Personal Banker

First National Bank Texas•Midland, TX

About The Position

Under direct supervision, the Bilingual Personal Banker provides exceptional customer service in a high-volume sales environment, handling cash and serving new and existing account holders. The role evaluates customer relationships to offer appropriate bank products and services, follows established bank policies and supervisor direction, and is accountable for monthly new-account production goals assigned by upper management. The position may involve in-store aisle prospecting and serving a diverse customer base, including a large Spanish-speaking population. The banker processes deposits, withdrawals, and other transactions accurately; verifies cash and checks; enters transactions into the computer; and issues receipts. The role also sells and prepares money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit, and processes Western Union wires and cash advances. Approval limits are determined by established authority levels. Regular, predictable attendance and punctuality are expected, as is performing other related tasks requested by supervisors. The position requires standing or walking for extended periods depending on branch location, working in a high-volume, stressful, and noisy environment, operating a computer and other office machinery, and lifting up to 50 pounds. Schedules are based on business needs and may change at any time.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Ability to communicate clearly and professionally in both Spanish and English.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Must be able to work effectively with coworkers in a team environment.

Nice To Haves

Six months of work experience in a retail or customer service environment.

Responsibilities

Provide exceptional customer service while handling cash in a high-volume sales environment.
Evaluate new and existing customer relationships to offer bank products and services.
Follow established bank policies and supervisor direction.
Achieve monthly new-account production goals assigned by upper management.
Participate in sales activities, which may include in-store aisle prospecting.
Process deposits and pay out funds in accordance with bank procedures, accurately recording transactions and balancing daily operations.
Receive cash and checks for deposit, verify amounts, and check endorsements.
Examine cash carefully to guard against counterfeit checks and identification.
Enter transactions into the computer and issue customer receipts.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide bank services to a diverse customer base, including a large Spanish-speaking population.
Perform other bank-related tasks requested by supervisors.
Maintain regular, predictable attendance and punctuality.