Bilingual Personal Banker

First National Bank Texas•Houston, TX

About The Position

Under direct supervision, the Bilingual Personal Banker provides exceptional customer service involving cash receipts and payments in a high-volume sales environment. The role evaluates relationships with new and existing account holders to offer bank products and services, follows established bank policies and supervisor direction, and is accountable for meeting monthly new-account production goals assigned by upper management. The position serves a diverse customer base, including a large Spanish-speaking population, and may involve in-store aisle prospecting. The banker processes deposits and payments, verifies cash and checks, examines checks and identification for accuracy and potential counterfeits, enters transactions into a computer, and issues receipts. The role also sells and prepares money orders, cashier's checks, bank-to-bank wires, and certificates of deposit; processes Western Union wires and cash advances; and cross-sells bank services and products. Regular, predictable attendance and punctuality are required. Approval limits are based on established authority levels.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Ability to communicate clearly and professionally in both Spanish and English.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Must be able to work effectively with coworkers and as part of a team.

Nice To Haves

Six months of work experience in a retail or customer service environment.

Responsibilities

Provide exceptional customer service while receiving and paying cash in a high-volume sales environment.
Evaluate new and existing customer relationships to offer bank products and services.
Follow established bank policies and supervisor direction.
Meet monthly new-account production goals assigned by upper management.
Participate in an active sales environment, which may require in-store aisle prospecting.
Process deposits and pay out funds in accordance with bank procedures, accurately record transactions, and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check endorsements.
Examine cash and identification carefully to guard against counterfeit checks and identification.
Enter transactions into a computer and issue customer receipts.
Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide bank services to a diverse customer base, including a large Spanish-speaking population.
Perform other bank-related tasks requested by supervisors.
Maintain regular, predictable attendance and punctuality.