Bilingual Personal Banker

First National Bank Texas•Mesquite, TX

About The Position

Under direct supervision, the Bilingual Personal Banker provides exceptional customer service involving cash receipts and payments in a high-volume, sales-oriented environment. The role evaluates relationships with new and existing account holders to offer appropriate bank products and services, follows established bank policies and supervisory direction, and is accountable for achieving assigned monthly new-account production goals. The position may involve in-store aisle prospecting and serving a diverse customer base, including a large Spanish-speaking population. The banker processes deposits and withdrawals, verifies cash and checks, checks endorsements and identification, enters transactions, issues receipts, and balances daily operations. The role also sells and prepares money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit, processes Western Union wires and cash advances, and cross-sells bank products and services. Additional duties may be assigned by supervisors. Regular, punctual attendance is required, and approval limits are governed by established authority levels. The work may require standing or walking for extended periods, working in a high-volume, stressful, noisy environment, and operating a computer and other office machinery. The schedule is based on business needs and may change.

Requirements

Be at least 18 years of age.
Have a high school diploma, high school equivalency, or currently attend high school.
Communicate clearly and professionally in both Spanish and English.
Pass a background investigation according to company policy.
Work effectively with coworkers in a team environment.
Work a flexible schedule that may include evenings, weekends, and holidays.

Nice To Haves

Six months of work experience in a retail or customer service environment.

Responsibilities

Provide exceptional customer service involving the receipt and payment of cash in a high-volume sales environment.
Evaluate new and existing customer relationships and offer bank products and services.
Follow established bank policies and supervisory direction.
Achieve assigned monthly new-account production goals.
Participate in an active sales environment, which may include in-store aisle prospecting.
Process deposits and pay out funds in accordance with bank procedures.
Record transactions accurately and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check for endorsements.
Examine cash and identification to guard against counterfeit checks and fraudulent identification.
Enter transactions into the computer and issue customer receipts.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide bank services to a diverse customer base, including a large Spanish-speaking population.
Perform other bank-related tasks requested by supervisors.
Maintain regular, predictable attendance and punctuality.