Bilingual Personal Banker

Central Bancompany•Columbia, MO

About The Position

Assists the Consumer Banking Manager with branch operations and ensures compliance with established policies, procedures, and applicable banking regulations. Provides customer service across teller transactions, account opening and maintenance, customer inquiries and problem resolution, and the promotion and cross-selling of banking products and services. Acts as a resource for operational and customer issues, using discretion and sound judgment, and provides entry-level supervision and support to the team through transaction assistance, risk assessment, coaching, and example-setting in sales, service, and operations. Supports branch sales development, staff training and motivation, and achievement of individual and branch goals. Helps manage day-to-day branch operations and customer flow, follows cash-handling and branch-control procedures, and maintains knowledge of bank products, services, policies, and procedures. The environment may be fast-paced, and the role requires professional conduct and knowledge of robbery response and post-robbery procedures. Reports to the Branch Manager and indirectly to the Assistant Manager; work is reviewed by both. Tellers may bring questions or problems to the Financial Associate when management is not present. The position includes an Exclusive Flex Team Quarterly Bonus. Travel is required to branches in Audrain County, Boone County, and Moberly; mileage is reimbursed for travel to Audrain County and Moberly.

Requirements

Fluent Spanish speaking ability is required.
Bachelor's degree or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
Thorough knowledge of teller and new-account functions, bank regulations, bank policies and procedures, and bank products and services.
Strong attention to detail and the ability to work accurately.
Excellent oral and written communication skills and strong customer relations skills.
Ability to work cooperatively and professionally with employees and customers.
Good judgment and ability to handle confidential information, analyze information quickly and accurately, and make decisions.
Willingness to assume additional responsibilities, duties, and projects.
Successful completion of in-house training programs.
Computer skills, including email, printer, copier, and Microsoft Office.
Ability to use an image scanner, cash counting machine, cash dispensing machine, and coin counter.

Responsibilities

Assist the Consumer Banking Manager with branch operations and ensure established policies and procedures are followed.
Provide customer service, including teller transactions, opening and closing accounts, answering inquiries, and resolving customer problems.
Receive checks and cash for deposits and account payments; verify amounts and examine checks for proper endorsement, ownership, and potential fraud risk.
Cash checks, process withdrawals, verify signatures and customer balances, and accurately count, check, and reconcile coins, currency, and transactions.
Open and close the branch.
Assist with daily operations and rotate regularly between customer service and teller duties.
Provide entry-level supervision and support to the team, including transaction assistance, risk assessment, coaching, and staff motivation.
Assist with staff training and help ensure branch personnel are knowledgeable about bank products and services.
Promote and cross-sell bank products and services to new and existing customers, ensuring recommendations meet customer needs and support individual and branch goals.
Participate in sales programs, make referrals to other business departments, and work with the Manager to set and pursue goals.
Arrange daily work plans to manage customer flow, processing requirements, customer service, and record-keeping requirements.
Follow branch control, cash-handling, and record-keeping procedures.
Resolve difficult situations with tact and diplomacy and handle confidential information appropriately.
Comply with applicable banking regulations, including the Bank Secrecy Act and information security initiatives.
Understand the role and follow proper procedures in the event of a robbery.
Travel to branches in Audrain County, Boone County, and Moberly.
Perform other tasks and projects as directed.