Bilingual Personal Banker

First National Bank Texas•Fayetteville, AR

About The Position

Under direct supervision, the Bilingual Personal Banker provides exceptional customer service in a high-volume sales environment, including receiving and paying cash. The role evaluates relationships with new and existing account holders to offer relevant bank products and services, follows established bank policies and supervisory direction, and is accountable for assigned monthly new-account production goals. The position may involve in-store aisle prospecting and serving a diverse customer base, including a large Spanish-speaking population. The banker processes deposits and payments, verifies cash and checks, enters transactions, issues receipts, balances daily operations, and sells or prepares a range of financial services. The role requires regular, punctual attendance and may include other duties related to bank operations as requested by supervisors. Approval limits are determined by established authority levels. Schedules are based on business needs and may change at any time.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Ability to communicate clearly and professionally in both Spanish and English.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Ability to get along with coworkers and work effectively in a team environment.
Ability to stand or walk for extended periods, depending on branch location.
Ability to work in a high-volume, stressful, and noisy environment.
Ability to operate a computer and other office machinery.
Ability to lift up to 50 lbs.

Nice To Haves

Six months of work experience in a retail or customer service environment preferred.

Responsibilities

Provide exceptional customer service while receiving and paying cash in a high-volume sales environment.
Evaluate new and existing customer relationships to offer bank products and services.
Follow established bank policies and supervisory direction.
Meet assigned monthly new-account production goals.
Participate in an active sales environment, which may include in-store aisle prospecting.
Process deposits and pay out funds according to bank procedures; accurately record transactions and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check endorsements.
Examine cash carefully to guard against counterfeit checks and identification.
Enter transactions into the computer and issue customer receipts.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide services to a diverse customer base, including a large Spanish-speaking population.
Perform other bank-related tasks requested by supervisors.
Maintain regular, predictable attendance and punctuality.