Bilingual Personal Banker

First National Bank Texas•Mansfield, TX

About The Position

Under direct supervision, the Bilingual Personal Banker provides exceptional customer service involving cash receipts and payments in a high-volume sales environment. The role evaluates relationships with new and existing account holders and offers bank products and services. It follows established bank policies and supervisor direction, and is accountable for monthly new-account production assigned by upper management. The banker may prospect in store aisles and serves a diverse customer base, including a large Spanish-speaking population. The position processes deposits and payouts, verifies cash and checks, checks endorsements and identification, enters transactions, issues receipts, and balances daily operations. It also sells and prepares money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit, processes Western Union wires and cash advances, and cross-sells bank services and products. Regular, predictable attendance and punctuality are required. Approval limits follow established authority levels. Schedules are based on business needs, may change at any time, and must be flexible enough to include evenings, weekends, and holidays.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Ability to communicate clearly and professionally in both Spanish and English.
Must successfully pass a background investigation according to company policy.
Must be able to work effectively with coworkers and in a team environment.
Must be able to work a flexible schedule including evenings, weekends, and holidays.

Nice To Haves

Six months of work experience in a retail or customer service environment is preferred.

Responsibilities

Provide customer service involving receipt and payment of cash.
Evaluate customer relationships with new and existing account holders and offer bank products and services.
Follow established bank policies and supervisor direction.
Meet monthly new-account production goals assigned by upper management.
Participate in an active sales environment, including possible in-store aisle prospecting.
Process deposits and pay out funds according to bank procedures; record transactions accurately and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check endorsements.
Examine cash and identification to guard against counterfeit checks and identification.
Enter transactions into the computer and issue customer receipts.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Serve a diverse customer base, including a large Spanish-speaking population.
Perform other bank-related tasks requested by supervisors.
Maintain regular, predictable attendance and punctuality.