Bilingual Personal Banker

First National Bank Texas•Midlothian, TX

About The Position

Under direct supervision, the Bilingual Personal Banker provides exceptional customer service in a high-volume sales environment, handling cash receipts and payments and evaluating new and existing customer relationships to offer banking products and services. The role serves a diverse customer base, including a large Spanish-speaking population, and requires clear, professional communication in both Spanish and English. The position involves processing deposits and payments, accurately recording and balancing transactions, checking cash and checks for accuracy and signs of counterfeit activity, and issuing receipts. The banker also sells and prepares money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit; processes Western Union wires and cash advances; and cross-sells bank services and products. The employee is accountable for assigned monthly new-account production, follows established bank policies and supervisory direction, and may prospect in store aisles. Regular, predictable attendance and punctuality are required. Approval limits are determined by established authority levels. Work schedules are based on business needs and may change. The role may require extended periods of standing or walking and work in a high-volume, stressful, and noisy environment. The employee operates a computer and other office machinery and must be able to lift up to 50 pounds. FNBT is an equal opportunity employer.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Ability to communicate clearly and professionally in both Spanish and English.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Ability to work effectively with coworkers in a team environment.
Ability to stand or walk for extended periods, depending on branch location.
Ability to work in a high-volume, stressful, and noisy environment.
Ability to operate a computer and other office machinery.
Ability to lift up to 50 pounds.

Nice To Haves

Six months of work experience in a retail or customer service environment.

Responsibilities

Provide customer service while receiving and paying cash.
Evaluate new and existing customer relationships and offer bank products and services.
Follow established bank policies and supervisory direction.
Meet assigned monthly new-account production goals.
Participate in an active sales environment, which may include in-store aisle prospecting.
Process deposits and pay out funds according to bank procedures; accurately record transactions and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check for endorsements.
Examine cash and identification to guard against counterfeit activity and fraudulent identification.
Enter transactions into the computer and issue customer receipts.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide banking services to a diverse customer base, including a large Spanish-speaking population.
Perform other bank-related tasks requested by supervisors.
Maintain regular, predictable attendance and punctuality.