Bilingual Personal Banker

PNC•Palisades Park, NJ

2d•$49,500 - $82,500•Onsite

About The Position

At PNC, the Bilingual Korean Branch Banker works in the Bergen Region Retail Banking organization and is based in Palisades Park, New Jersey. The role acquires and deepens the branch customer base through proactive sales and service, identifies ways to improve customers’ financial wellbeing, collaborates with ecosystem partners, and positions PNC solutions to grow revenue and customer loyalty. English/Korean bilingual ability is preferred. The banker builds customer relationships through outbound calls, service-to-sales conversations, teller interactions, appointment setting, lobby engagement, and a full PNC conversation during each customer interaction. The role educates customers about options for managing financial transactions, including the use of technology, tools, and resources; identifies and resolves customer problems; and participates in accurate, efficient branch operations while adhering to policies and managing risk. This is an in-office role. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role is incentive eligible, with payment based on company, business, and/or individual performance.

Requirements

Typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may substitute for a degree.
Typically requires 3 or more years of experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No degree is listed as the education requirement.
No required certifications are listed.
Candidates considered for the position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
The position is subject to Section 19 of the Federal Deposit Insurance Act and, for any registered role, applicable SAFE Act and/or FINRA requirements.

Nice To Haves

English/Korean bilingual ability.
Korean speaking ability.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and recommend appropriate PNC solutions.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Build customer loyalty and grow customer share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Adhere to policies and procedures, exercise sound judgment, identify potential losses, and manage risk.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave.
Up to 11 paid holidays each year.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.