Auditor Jobs

About The Position

Requirements

• Previous experience in hospitality or customer service is preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong verbal and written communication skills.
• Proficiency with property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail-oriented with strong organizational skills.
• Availability to work overnight shifts, including weekends and holidays.

Nice To Haves

• Previous experience in a hospitality or customer service role.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate room availability and guest account records using the property management system.
• Balance daily receipts and revenues and conduct income audits on posted revenues.
• Assist guests with check-outs, review accounts, and resolve discrepancies.
• Answer phone calls promptly, direct inquiries, and address guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information about hotel services and local attractions.
• Document guest feedback and escalate issues to management when necessary.
• Perform nightly bucket checks to ensure compliance with hotel standards.
• Help maintain overnight security and safety by monitoring guest activity and access.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off (PTO)
• 401(k) matching
• Wellness support
• Life and disability coverage
• Savings accounts
• Tuition aid
• Travel and lodging perks