Night Auditor
InterContinental The Clement Monterey • Monterey, CA21d • Onsite
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Night Auditor
InterContinental The Clement Monterey•Monterey, CA
•Onsite
About The Position
InterContinental The Clement Monterey is hiring a full-time Night Audit Agent for its Front Office / Guest Services department. The role combines overnight guest service with nightly auditing and reconciliation of hotel financial activity. The position is scheduled for overnight shifts, including weekends and holidays, based on business needs, and offers a starting wage of $27.00 per hour. The Night Audit Agent welcomes and assists guests, handles front desk and reservation needs, audits and reconciles daily hotel transactions, completes the nightly system rollover, and prepares reports. The role also communicates guest and operational information to management and incoming shifts, protects confidential guest and financial information, and assists with other Front Office responsibilities as needed. The position requires dependable, professional service, accuracy, and the ability to work independently with minimal supervision. Pacific Hotel Management, LLC is a privately owned company managing hotel brands throughout the Bay Area. InterContinental The Clement Monterey is one of seven PHM hotels and is located on Cannery Row near the Monterey Bay Aquarium. The company describes its culture as family-oriented, friendly, outgoing, competitive, and results-driven, and emphasizes teamwork and guest and associate satisfaction. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- High school diploma or equivalent.
- At least one year of customer service experience in hospitality or a comparable industry.
- Strong mathematical, analytical, and problem-solving skills, with excellent attention to detail.
- Proficiency with computers, Microsoft Office, and email, and ability to learn hotel property management systems.
- Strong verbal and written communication skills in English.
- Ability to multitask, prioritize responsibilities, and work independently with minimal supervision.
- Professional, friendly demeanor and commitment to guest satisfaction.
- Ability to handle confidential information, financial transactions, and guest concerns with discretion and professionalism.
- Dependability and flexibility, including availability for overnight shifts, weekends, and holidays.
- Ability to meet the physical requirements, including prolonged standing and walking, navigating stairs, bending, stooping, kneeling, lifting at least 50 pounds, and pushing or pulling items weighing approximately 200 pounds, with or without reasonable accommodation.
Nice To Haves
- Previous hotel Front Desk or Night Audit experience.
- Bilingual or multilingual skills.
Responsibilities
- Welcome guests professionally and assist with check-ins, check-outs, reservations, and special requests.
- Perform nightly audits of hotel revenue, including guestroom charges, food and beverage transactions, taxes, and other financial activity.
- Reconcile daily transactions, cash receipts, credit card payments, deposits, and guest accounts.
- Balance hotel revenue and expenses for the 24-hour operating period and complete the nightly system rollover.
- Prepare and distribute daily financial, accounting, and management reports.
- Verify room charges, adjustments, and payment postings according to established procedures.
- Respond to guest inquiries, concerns, and service requests.
- Manage incoming telephone calls, emails, and reservations.
- Communicate important guest information, operational concerns, and outstanding requests to management and incoming shifts.
- Protect guest information and financial records and follow cash-handling, safety, and security procedures.
- Assist with Front Office operations and other guest service responsibilities as needed.
Benefits
- Health insurance
- 401(k) plan
- Educational assistance
- Professional development
- Recognition events
- Hotel travel discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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