Night Auditor - Colcord Hotel

Coury Hospitality•Oklahoma City, OK

21d•Onsite

About The Position

The Night Auditor works overnight at the Colcord Hotel, providing professional guest service while supporting front office operations, hotel security, and accurate end-of-day accounting. The role welcomes and assists guests, handles reservations and calls, provides information about hotel services and the surrounding area, and responds to guest concerns. It also runs end-of-day reports, reconciles information across hotel systems, follows accounting procedures, maintains guest key control, and handles lost and found items according to hotel procedures. The Night Auditor communicates overnight concerns to appropriate leadership and follows all front office, safety, security, accounting, and company policies. The position requires working independently and remaining alert throughout the overnight shift, typically 11:00 PM–7:00 AM, including weekends and holidays as needed. During inclement weather, the employee must remain on-site and on duty until properly relieved.

Requirements

Previous customer service experience is preferred.
Previous hotel, Front Office, Night Audit, cashier, or hospitality experience is preferred.
Basic accounting and cash-handling knowledge is preferred.
Ability to accurately operate computers, keyboards, printers, and hotel systems.
Ability to learn and operate reservation and accounting systems.
Strong verbal and written English communication skills.
Strong customer service and interpersonal skills.
Ability to handle guest concerns with patience, empathy, and professionalism.
Ability to multitask and prioritize responsibilities in a fast-paced environment.
Ability to work independently during overnight hours.
Ability to maintain excellent attendance and punctuality.
Must be able to work the overnight shift, typically 11:00 PM–7:00 AM, including weekends and holidays as needed.
Ability to remain alert and attentive throughout the overnight shift.
Ability to stand for extended periods throughout the shift.
Ability to work in a Front Office environment that may include crowded or close-quarter spaces.
Ability to work at a computer and use standard office equipment for extended periods.
Ability to move throughout the Front Office and hotel as needed to assist guests and complete assigned duties.
Ability to remain on-site and on duty during inclement weather until properly relieved, as required by business and operational needs.

Nice To Haves

Previous customer service experience.
Previous hotel, Front Office, Night Audit, cashier, or hospitality experience.
Basic accounting and cash-handling knowledge.

Responsibilities

Welcome guests, visitors, and colleagues warmly and professionally throughout the overnight shift.
Register guests with advance reservations and assist visitors seeking accommodations.
Provide guests with information about hotel services, amenities, and the surrounding area.
Answer internal and external telephone calls, take messages, and direct calls appropriately.
Act as the overnight reservation attendant and assist guests with reservation needs.
Answer guest questions and respond to concerns professionally, helping resolve issues when possible.
Run end-of-day reports and reconcile information across hotel systems.
Follow accounting procedures and ensure overnight financial information is accurate.
Maintain guest key control and follow hotel security procedures.
Handle lost and found items according to hotel procedures.
Remain attentive and available to guests throughout the overnight shift.
Communicate important information and overnight concerns to the appropriate leadership team.
Follow Front Office, safety, security, accounting, and company policies and procedures.
Remain on-site and on duty during inclement weather until properly relieved by another Curator.