Hostperson - Colcord Hotel

Coury Hospitality•Oklahoma City, OK

12d•Onsite

About The Position

The Host Person is an essential member of the Food and Beverage team and provides guests with a welcoming first impression of the restaurant. The role includes greeting guests warmly, accommodating their needs, managing reservations and waitlists, coordinating seating and table turns, communicating guest requests and preferences to the service team, answering the phone, and anticipating seating delays. The Host Person helps oversee the dining room during service, addresses guest service issues, supports servers and bus persons as needed, and maintains a clean, professional host stand and dining area. The position reports to the Restaurant Manager and is classified as non-exempt.

Requirements

Fluency in reading, writing, and spoken English.
Excellent personal presentation and interpersonal skills.
Ability to communicate effectively with guests, coworkers, and supervisors.
Ability to think and communicate clearly and organize and prioritize in high-pressure situations.
Basic knowledge of restaurant menus, ingredients, cooking techniques, property details, and upcoming events.
Knowledge of basic sanitation, computer operations, and ordering procedures.
Ability to quickly absorb information about service procedures, menus, the dining room floor plan, and register operation.
Ability to multitask successfully.
Ability to maintain excellent attendance and punctuality, and to work all shifts, weekends, and holidays.
Must be at least 16 years old; must be at least 21 years old to serve alcoholic beverages.
At least one year of restaurant or customer service experience.
Must successfully complete the restaurant training course.
Ability to walk and stand throughout an eight-hour shift; occasionally reach with hands and arms; regularly talk or hear; handle or feel objects, tools, or controls; and lift, balance, and carry large oval dining-room service trays, soiled dish bins, and similar items weighing up to 40 pounds.
Wear closed-toe, non-canvas shoes with non-skid soles.

Nice To Haves

Previous experience as a server.
High school diploma or GED, or current enrollment in secondary education completion.

Responsibilities

Monitor guests entering and exiting the dining area; greet arrivals, maintain an accurate waitlist and seating chart, notify guests when tables are ready, escort them to seats, provide menus, and introduce their server.
Use OpenTable to take reservations, review the daily reservation book, and seat guests without reservations.
Know the menus, unavailable items, frequent guests, and their preferences.
Direct seating rotations by balancing customer flow among service stations while accounting for guest requests and server capacity.
Oversee dining room operations during meal service, relay information to service personnel, check guest satisfaction, make adjustments as needed, and help maintain a congenial atmosphere.
Answer the dining room telephone, take telephone reservations, and take messages for staff.
Address guest service issues promptly and graciously, and report situations to the Restaurant Manager on Duty.
Complete table checks when assigned; operate the cash register; reconcile the cash till at the start and end of shifts; and follow cash-handling and accounting policies.
Maintain cleanliness of the workstation and surrounding areas, and ensure someone is always present at the host stand.
Communicate guest preferences to the service team verbally and through printed chits, and proactively notify management of possible seating delays.
Assist servers and bus persons with tasks such as retrieving food or beverages and resetting tables as customer traffic allows; complete shift side duties.
Wear the required uniform and comply with grooming and dress policies.
Act professionally in view of guests and maintain communication and teamwork with coworkers and supervisors.
Follow company and department procedures, policies, expectations, and quality standards.