Hostperson, Fuhu

Resorts World Las Vegas•Las Vegas, NV

1d•Onsite

About The Position

The Hostperson is at the forefront of the restaurant operation and is the first and last person to interact with guests. The role works closely and communicates frequently with front-of-house and back-of-house management and staff to support seamless guest service. The Hostperson may rotate to other food and beverage outlets as needed and performs opening and closing duties based on shift assignment. Team Members are expected to act as ambassadors for Resorts World Las Vegas and follow the company’s five core responsibilities: promote a safe and secure environment, help maintain cleanliness, and assist guests or notify the appropriate person when additional help is needed. The position is performed in a typical restaurant environment with varying noise, temperature, illumination, and air-quality conditions.

Requirements

At least six months of previous experience in a similar or related field.
Working knowledge of general restaurant operations.
Proficiency in restaurant financial management.
Working knowledge of restaurant management software systems.
Ability to communicate effectively in English.
Polished appearance and demeanor.
Excellent customer service skills.
Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.
Ability to successfully lead and mentor a team.
Ability to work varied shifts, including nights, weekends, and holidays.
At least 18 years of age.
Proof of eligibility to work in the United States.
Ability to obtain an Alcohol Awareness Card and Food Handling Card.
Ability to tolerate varying noise levels, temperatures, illumination, and air quality, as well as extreme weather.
Ability to stand and walk for prolonged periods; bend and reach; and transport, push, pull, lift, and maneuver items weighing up to 50 pounds.
Eye-hand coordination.
Ability to comply with policies and procedures, the job description, daily memorandums, chemical labels (SDS), and other instructions.

Nice To Haves

Previous experience working in a large, luxury resort setting.
Previous experience in a luxury setting.

Responsibilities

Warmly greet and welcome guests upon arrival and bid them farewell upon departure, inviting them to return.
Anticipate guest needs and respond appropriately with a sense of urgency.
Oversee daily restaurant reservations and pre-seating assignments when necessary.
Optimize seating across tables to ensure an even workload for wait staff.
Answer the restaurant telephone courteously, quickly, and efficiently.
Perform opening and closing duties according to shift assignment.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Rotate to other food and beverage outlets or venues as necessary.
Implement and apply Resorts World core values and property and department standards.
Obtain and maintain position-specific licensing.
Use a personal device or cellular phone for job-related operational tasks, duties, and company documents.
Follow company expectations related to safety, security, cleanliness, and guest assistance.
Perform other duties as assigned.