Hostperson/Cashier

FAIRFIELD INN & SUITES - TALLAHASSEE CENTRAL•Tallahassee, FL

7d•Onsite

About The Position

The Hostperson/Cashier greets and welcomes guests, provides prompt and courteous service to support an enjoyable guest experience, and handles point-of-sale transactions. This role prepares and maintains the dining area and supplies in a clean, orderly, guest-ready condition; coordinates station assignments and communicates responsibilities to servers; and processes room-service orders. The position requires an in-person presence at the hotel and is not suitable for remote or telecommuting work. The associate may be scheduled on any day or shift, including weekends. Food and Beverage Manager is listed as a possible advancement position.

Requirements

One year of experience in a food and beverage position.
Honesty and trustworthiness; potential associates must pass appropriate security clearances.
Knowledge of brand operating standards, local shopping, dining, entertainment and travel directions, daily hotel operations, property details, staff, services, operating hours, room types, locations, rates, and discounts.
Computer literacy sufficient to operate the property management system and handle charges, bills, payments, and change.
Organizational skills to assign stations, communicate server responsibilities, process room-service orders, and maintain a guest-ready restaurant.
Ability to multitask while remaining focused on associate and guest service.
Ability to communicate effectively with guests and associates and resolve guest issues professionally.
Ability to stand for eight hours, walk for long periods, and bend, stretch, and reach.
Ability to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Ability to see and hear and to perform activities involving learning, reading, concentration, thinking, and communication.

Nice To Haves

Prior cashier experience with a chain food or retail outlet.

Responsibilities

Greet and welcome guests, providing prompt, courteous service.
Provide point-of-sale service, including posting charges, computing bills, collecting payments, and making change.
Prepare and maintain the dining area and supplies in a guest-ready atmosphere.
Assign stations and inform servers of their responsibilities.
Process room-service orders and keep the restaurant clean, orderly, and ready for guests.
Close out the shift by cleaning and restocking supplies for the next day or shift.
Maintain safety and security practices and know emergency procedures.
Ensure guests receive high-quality products and service.
Complete brand-standard documentation as required.
Market and promote offerings to increase exposure and sales.
Address guest issues professionally while maintaining a hospitable attitude.
Perform other duties as assigned that the associate is capable of performing.