Cafe Hostperson/Cashier - OC
About The Position
The Hostperson/Cashier in the Café greets and seats restaurant Guests, updates table statuses using the reservation system, and manages the Guest wait list. The role also processes and tenders to-go orders and dessert-counter orders. All duties must be performed in accordance with Company standards, policies, and procedures, including the resort’s ELITE service mission and AAA Four Diamond service standards. Work is typically conducted in a restaurant environment that may be hot, cold, and noisy. Work may also take place in or near the casino where secondhand smoke may be present. The position involves frequent contact with Guests and Team Members and requires standing, walking, lifting, reaching, pushing, pulling, and grasping.
Requirements
- High school diploma or equivalent education preferred.
- Ability to communicate effectively in written and verbal form with Guests, Team Members, and Management.
- Must be at least 18 years of age.
- Ability to obtain a UAIC Tribal Gaming License.
- Normal or corrected vision, ability to see color and distinguish letters, numbers, and symbols, including at night.
- Ability to bend and reach for supplies and equipment.
- Ability to stand and walk for the duration of the shift.
- Manual dexterity to operate job-related equipment.
- Ability to lift, reach, push, pull, and grasp.
Responsibilities
- Practice, support, and promote Thunder Valley Casino Resort’s ELITE company-wide service mission and demonstrate AAA Four Diamond service standards.
- Greet Guests at the restaurant entrance, ask about party size, and advise them of waiting times when necessary.
- Seat parties evenly throughout open stations or place them on the waiting list according to established guidelines; present menus.
- Organize parties waiting to be seated and update table statuses using the reservation system.
- Update open station statuses and station templates, and assign servers to stations according to the daily labor allocation sheet.
- Communicate with servers, bus persons, and management about room coordination.
- Stock and clean the dessert display case and host podium.
- Take and enter Guest to-go orders into the point-of-sale system, and process Guest checks and tender transactions according to established procedures.
- Bus and reset tables, perform side work, and complete duties assigned by management.
- Answer phones and provide information as needed.
- Follow and adhere to health and safety procedures.
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What This Job Offers
Education Level
High school or GED
