Night Auditor

Property Management•Asbury Park, NJ

21d

About The Position

The Night Auditor completes nightly audit functions while delivering exceptional guest service at the hotel front desk during the overnight shift. The role also assists guests with check-ins and check-outs, processes reservations, and responds to guest inquiries. The Night Auditor is expected to think proactively, keep guest security in mind, and help maintain a safe, clean, and friendly work environment. The position performs other duties as assigned by management.

Responsibilities

Complete nightly audit functions and required shift paperwork and night audit reports daily.
Assist guests with check-ins and check-outs, process reservations, and respond to guest inquiries.
Count cash and maintain the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
Check the front desk log for problems, special requests, and other pertinent information.
Greet and register guests, assign rooms, and process guest registrations, including collecting payment.
Prepare express checkout folios and maintain room status inventory.
Communicate pertinent shift information to the Front Office Manager, General Manager, other desk staff, and the following shift to ensure a smooth transition.
Maintain and clean the lobby and bathroom as needed.
Work with hotel departments to support high-quality customer service.
Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
Explain in-room and hotel features.
Perform other duties as assigned by management.