Night Auditor

Proper Hospitality Careers•Beverly Hills, CA

21d

About The Position

The Night Auditor supports the hotel front office during overnight shifts by auditing, balancing, and reconciling daily financial transactions while providing guest service. The role is the primary guest contact during late hours and helps maintain hotel operational standards. It requires attention to detail, problem-solving ability, and the ability to work independently in a quiet, late-night environment. Responsibilities include performing night audits and reconciling guest accounts; reviewing transaction reports and preparing end-of-day financial reports; providing front desk services, including check-ins, check-outs, and assistance with guest needs; processing payments and preparing invoices; and coordinating with day-shift staff and hotel departments to address overnight issues. Significant events and issues must be documented for management follow-up.

Requirements

High school diploma or equivalent.
Strong attention to detail and accuracy in financial reconciliation.
Excellent verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively in a fast-paced, quiet, and sometimes solitary work environment.
Basic accounting skills and understanding of hotel financial operations.
Exceptional customer service skills and ability to resolve guest issues independently.
Ability to sit or stand for extended periods.
Ability to occasionally lift or move up to 25 pounds.
Frequent use of hands, fingers, and wrists for typing, handling check-in materials, and operating phone or computer systems.

Nice To Haves

Previous experience in a hotel or customer service role.
Experience with hotel property management systems such as InforHMS, Opera, or similar.
Previous night audit or accounting experience.

Responsibilities

Perform the daily night audit, ensuring transactions are accurately recorded, balanced, and posted to the hotel’s financial systems.
Reconcile guest accounts and verify charges, payments, billing adjustments, and transaction reports.
Ensure revenue and financial data are accurately reflected in daily reports, and prepare and distribute end-of-day reports for management.
Provide overnight front desk services, including guest check-ins, check-outs, and responses to inquiries.
Handle guest complaints, requests, and concerns promptly and professionally; assist with room keys and special accommodations.
Serve as a point of contact during emergencies and follow hotel policies for handling incidents.
Ensure guest accounts are billed correctly for room rates, services, and incidentals.
Process and accurately record cash, credit, and debit payments.
Prepare invoices and handle special billing requests in accordance with hotel policies.
Communicate with the day-shift team to support a smooth transition and continuity of guest service.
Coordinate with housekeeping, maintenance, and security regarding overnight issues and requests.
Document significant shift issues and events for management follow-up.