Night Auditor

MCR • Southaven, MS

21d • $16 - $16

About The Position

The Night Auditor supports the hotel’s overnight operations by completing audit-related reports and distributing them by the times designated on the overnight checklist. The role also follows overnight security procedures to help maintain a safe environment for guests and team members and receives and records incoming mail as required by the daily shift checklist.

As a member of the hotel team, the Night Auditor is expected to provide friendly, welcoming service, contribute to guest satisfaction, maintain clean and organized workspaces, complete checklists and shift handover reports accurately and on time, and collaborate with coworkers. Team members may be asked to help clean guest rooms and public areas as needed. The position requires a varied schedule that may include nights, evenings, weekends, and holidays.

Requirements

• Must be at least 18 years of age.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must be able to listen to, understand, clarify, and resolve concerns raised by coworkers and guests.
• Must communicate information and ideas clearly.
• Must have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, and never work off the clock.
• Must clock in and out for breaks at the designated times and provide sufficient notice when calling out, as directed by a supervisor.
• Must read, write, understand, and communicate effectively in English.
• Must be able to stand or remain stationary for long periods, including 3–4 hours at a time.
• Must be able to operate computers and office machinery, perform 10-key operation and data entry, use a telephone, and manually manipulate objects, handles, tools, or controls.
• Must be able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and guest rooms.
• Must be able to inspect and visually observe details at close and long range.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field.

Responsibilities

• Complete hotel audit-related reports and send them out by the designated time on the overnight checklist.
• Follow overnight security procedures, including locking exterior entrances at designated times, following procedures for late-arriving guests, and responding according to protocols for safety and security issues.
• Receive and note incoming mail as required by the daily shift checklist.
• Greet guests warmly on arrival and throughout their stay, using their names when possible.
• Handle challenging guest situations with hospitality and urgency, and contribute to guest satisfaction.
• Maintain knowledge of hotel features and amenities and support awareness of hotel groups and events.
• Answer incoming calls using the approved friendly greeting.
• Keep front- and back-of-house workspaces clean and organized, and help clean guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times and provide accurate, timely shift handover reports.
• Wear an approved clean uniform and nametag and maintain grooming standards.
• Communicate clearly, honestly, and professionally and collaborate with team members.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed