Night Auditor

MCR•Tallahassee, FL

21d•$16 - $18

About The Position

The Night Auditor supports overnight hotel operations at Doubletree Tallahassee by completing hotel audit reports and related checklist items on time, following overnight security procedures, receiving and recording incoming mail, and providing friendly, attentive service to guests. The role follows MCR’s universal standards for cleanliness, guest satisfaction, product consistency, quality, and teamwork. Team members are expected to keep work areas clean and organized, complete checklists and shift handover reports accurately, communicate professionally, and help with other hotel duties as needed. The position requires working a varied schedule that may include evenings, nights, weekends, and holidays, and involves extended periods of standing, computer and office-machine use, and moving supplies around the hotel.

Requirements

Must be at least 18 years old.
Must have a positive, can-do attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
Must communicate information and ideas clearly and desire to serve all guests.
Must read, write, understand, and communicate effectively in English.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Must arrive and clock in on time, follow scheduled clock-out and break procedures, and provide sufficient notice when calling out as directed by a supervisor.
Must stand or remain stationary for periods of 3–4 hours at a time.
Must operate computers and other office machinery or devices, perform 10-key operation and data entry, use a telephone, and manually manipulate objects, tools, or controls.
Must be able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and rooms.
Must be able to visually inspect and observe details at close and long range.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly on arrival and throughout their stay, using their names when possible.
Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
Maintain knowledge of hotel features, amenities, groups, and events.
Answer incoming calls using the approved friendly greeting.
Keep front- and back-of-house areas clean and organized; help clean guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times, and submit accurate shift handover reports on time.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Complete hotel audit-related reports and send them by the designated time on the overnight checklist.
Follow overnight security procedures, including locking exterior entrances at designated times and following protocols for late arrivals and safety or security issues.
Receive and record incoming mail as required by the daily shift checklist.
Communicate clearly and professionally and collaborate with team members to support guests and hotel operations.
Follow scheduling, timekeeping, break, and call-out procedures.
Perform other job-related duties as assigned.