Night Auditor

Sonesta International Hotels Corporation•Sonesta Denver, CO

21d•Onsite

About The Position

The Night Auditor is responsible for accurately balancing hotel income and expenses for each 24-hour operating period and serving as a Guest Service Agent during the overnight front desk shift. The role contributes to the hotel’s success by meeting front desk performance objectives and acts as the hotel system liaison overnight, contacting Opera, SynXis, or system support and opening tickets when systems fail or issues occur. The position is hourly and non-exempt at Sonesta Denver Downtown, within the Front Desk department, and reports to the Front Office Manager. The stated pay range is $21.00 to $23.00 per hour. The application deadline is November 21, 2026.

Requirements

High school diploma or equivalent required.
Valid driver’s license required.
Ability to speak, read, and write fluent English.
Professional verbal and written communication skills.
Ability to use reading and writing skills for department records, guest registration, and reservation information.
Must work mornings, evenings, weekends, and holidays.
Ability to frequently stand, bend, climb, kneel, and move about the facility.
Ability to carry, lift, or pull items weighing up to 50 pounds.
Ability to handle objects and equipment frequently and stand for extended periods.

Nice To Haves

One year of previous hotel experience preferred.
Previous experience in the extended-stay industry preferred.
Other languages are beneficial.
Mathematical skills, including basic math, percentages, and variances, preferred.
Problem-solving, reasoning, motivating, organizational, and training abilities preferred.
Experience with Microsoft Office and Opera systems preferred.

Responsibilities

Deliver Sonesta Service in guest and client interactions according to Sonesta G.U.E.S.T. standards.
Balance and audit room, food and beverage, and telephone revenue; assist with preparation of daily revenue reports.
Balance and audit room tax charges, cashier reports, and guest house accounts.
Complete and transmit daily management and accounting reports with supporting documentation for accurate accounting of hotel revenues and expenses.
Prepare daily, weekly, and month-end reporting packs for the General Manager.
Assist with setting up complimentary breakfast, including hot and cold food, juice and coffee stations, and supplies.
Assist with washing, drying, and folding hotel laundry.
Act as the security point of contact during parts of the shift.
Communicate with the Operations Manager to resolve accounting discrepancies and exchange information.
Register guests, issue room keys, and explain hotel services, room locations, and the Travel Pass rewards program.
Answer phones promptly and courteously.
Process cash and credit card transactions according to procedures, including posting charges, completing cashier and other reports, preparing deposits, and counting and securing the assigned bank.
Book guest reservations by phone or at the hotel when needed; process cancellations, revisions, and information updates.
Upsell rooms where possible and follow management’s seasonal reservation strategy for room type, length of stay, and pricing.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Service the Shoppe and the Pour, ensuring guests receive the services and products offered by the hotel.
Follow local laws regarding alcoholic beverage sales and comply with federal, state, and local health, safety, and alcohol-service laws.
Ensure guest special requests are fulfilled and guest services are properly delivered.
Issue, control, and release guest safe-deposit boxes.
Perform other duties as assigned.