Night Auditor

Crestline Hotels and Resorts•Avon, CO

21d

About The Position

The Night Auditor serves as a hotel ambassador at the front desk, handling guest check-ins and check-outs and incoming calls while meeting guest service standards. The role also performs nightly accounting and assists housekeeping as a runner during the midnight shift. The Night Auditor computes, classifies, records, and verifies numerical and financial data to maintain complete accounting records, including reviewing transactions recorded by other employees for accuracy.

Requirements

High school graduate or General Education Degree (GED).
One year of previous experience in a similar hotel position.
Ability to work the overnight shift from 11 p.m. to 7 a.m.
Basic computer skills.

Responsibilities

Resolve guest complaints and ensure guest satisfaction.
Maintain knowledge of hotel features and services, room types and locations, rates and promotions, house counts, expected arrivals and departures, room availability, and scheduled group activities.
Maintain cleanliness, sanitation, and organization in assigned work areas.
Pick up, count, maintain, and secure the bank.
Read the log book daily and record pertinent information.
Process currency exchanges, guest payments, adjustments, rebates, paid-outs, and credits.
Operate the Property Management System (P.M.S.) and maintain its security.
Verify and correct the Room Rate Report.
Post and audit banquet charges and adjust outside vendor activity.
Reconcile telephone calls and miscellaneous accounts.
Back up computer system files.
Verify that checks are closed, and close and log open checks in the Point of Sale (P.O.S.) system.
Print Food & Beverage end-of-day reports.
Audit Food & Beverage and Rooms cashiers' work and correct discrepancies.
Audit miscellaneous charges, including banquets and bars.
Verify package postings on house accounts.
Input sales figures into the P.M.S. and balance accounts.
Run Room & Tax and verify that all room rates have posted.
Verify cashier reports against the drop log and paperwork.
Record room statistics.
Close the P.O.S. after balancing all work.
Run the end-of-day program and close the day.
Check that system interfaces are operating.
Run and distribute daily Flash Reports, morning reports, and backup reports.
Print and distribute express checkout folios.
Sign out and brief the relief employee.
Review the Night Audit checklist and confirm all work is complete.
Restock printers.
Complete and deposit payments and corresponding checks.
Review assignment status and follow-up actions with the incoming Supervisor.
Document maintenance needs on work orders and submit them to the Manager or Supervisor.
Attend monthly department meetings and training sessions as necessary.
Work the overnight shift from 11 p.m. to 7 a.m.