Freight Auditor

U.S. Bank • Naperville, IL

2d • Hybrid

About The Position

The Freight Auditor reviews, examines, adjusts, and verifies freight invoices for billing accuracy; researches audit exceptions; and supports resolution of billing discrepancies for assigned accounts. Audit exceptions are transactions where the amount a client expects to pay differs from the carrier’s invoice. Exceptions that prevent invoice payment are reported and managed in the Syncada application.

This is a client-facing position. The auditor communicates primarily by telephone or email with clients, carriers, and internal teams, uses available rating and audit reports to complete assigned work, and escalates complex issues according to established procedures. Work must adhere to applicable policies, procedures, and regulatory requirements. The position follows a hybrid/flexible schedule, with an in-office expectation of three or more days per week and flexibility to work outside the office on the other days. The required schedule is Monday through Friday, 6:00 a.m. to 2:30 p.m.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least one year of operations experience in the freight audit and pay services industry.
• Excellent interpersonal, verbal, and written communication skills.
• Availability to work Monday through Friday, 6:00 a.m. to 2:30 p.m.

Nice To Haves

• Experience examining, adjusting, and verifying freight shipments for billing accuracy.
• Experience with data analysis, business intelligence reporting, or audit reporting.
• Strong organizational and project management skills, including the ability to manage multiple priorities and deadlines.
• Customer relationship skills and experience communicating with clients by telephone and email.
• Experience reviewing operational processes and recommending system or procedural improvements.
• Basic knowledge of banking operations and human resources.

Responsibilities

• Review assigned freight invoices and audit exceptions for billing accuracy and complete required work within established deadlines.
• Research billing discrepancies, document findings, and follow up with clients, carriers, and internal teams to support timely resolution.
• Respond to client and carrier inquiries and provide accurate status updates.
• Escalate issues when additional support is needed, including complex issues in accordance with established procedures.
• Use available rating and audit reports to complete assigned work.
• Collaborate with internal teams and follow established audit procedures to support consistent, high-quality service delivery.
• Adhere to policies, procedures, and regulatory requirements.

Benefits

• Healthcare, including medical, dental, and vision coverage.
• Basic term and optional term life insurance.
• Short-term and long-term disability coverage.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation, from two to five weeks depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level