Freight Auditor

Elavon, Inc. • Naperville, IL

3d • $20 - $26 • Hybrid

About The Position

The Freight Auditor examines, adjusts, and verifies freight invoices for billing accuracy, researches audit exceptions, and supports resolution of discrepancies for assigned accounts. Audit exceptions are transactions where the amount a client expects to pay differs from the amount invoiced by a carrier; exceptions that prevent payment are reported and managed in the Syncada application.

This client-facing position involves communicating with clients, carriers, and internal teams primarily by telephone or email. The auditor uses available rating and audit reports to complete assigned work, documents findings, provides status updates, and escalates complex issues in accordance with established procedures. The role requires adherence to applicable policies, procedures, and regulatory requirements.

Requirements

• Bachelor's degree or equivalent work experience.
• At least one year of operations experience in the freight audit and pay services industry.
• Excellent interpersonal, verbal, and written communication skills.
• Availability to work Monday through Friday from 6:00 a.m. to 2:30 p.m.

Nice To Haves

• Experience examining, adjusting, and verifying freight shipments for billing accuracy.
• Experience with data analysis, business intelligence reporting, or audit reporting.
• Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.
• Customer relationship skills and experience communicating with clients by telephone and email.
• Experience reviewing operational processes and recommending system or procedural improvements.
• Basic knowledge of banking operations and human resources.

Responsibilities

• Review assigned freight invoices and audit exceptions for billing accuracy, completing required work within established deadlines.
• Research billing discrepancies, document findings, and follow up with clients, carriers, and internal teams to support timely resolution.
• Respond to client and carrier inquiries and provide accurate status updates.
• Escalate issues when additional support is needed and follow established procedures for complex issues.
• Collaborate with internal teams and follow audit procedures to support consistent, high-quality service delivery.
• Use available rating and audit reports to complete assigned work.

Benefits

• Medical, dental, and vision healthcare.
• Basic term and optional term life insurance.
• Short-term and long-term disability.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation of two to five weeks, depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time