Night Auditor

MCR • Charlotte, NC

21d • $17 - $18 • Onsite

About The Position

The Night Auditor supports overnight hotel operations by completing audit-related reports by the designated time, following overnight security procedures, and receiving and recording incoming mail as required. The role also follows MCR’s universal standards for guest service, cleanliness, operational consistency, and teamwork. Team members are expected to welcome guests warmly, respond to guest concerns with hospitality and urgency, maintain clean and organized workspaces, complete checklists and shift handover reports accurately and on time, and communicate professionally with coworkers.

The position requires working a varied schedule that may include evenings, nights, weekends, and holidays. Physical duties include standing for extended periods, operating computers and office equipment, entering data, moving around the hotel and guest rooms, and lifting or transporting supplies weighing up to 25 pounds. The work environment is typically moderately noisy.

Requirements

• Must be at least 18 years of age.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
• Must communicate information and ideas clearly.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must read, write, understand, and communicate effectively in English.
• Must be able to stand or remain stationary for long periods, typically 3–4 hours at a time.
• Must be able to operate computers and other office machinery or devices, perform 10-key operation and data entry, use a telephone, and manually manipulate objects, handles, tools, or controls.
• Must be able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and rooms.
• Must be able to inspect and visually observe details at close and long range.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field.

Responsibilities

• Complete and send all hotel audit-related reports by the designated time on the overnight checklist.
• Follow overnight security procedures, including locking exterior entrances at designated times, following protocols for late-arriving guests, and responding according to procedures for safety and security issues.
• Receive and note incoming mail as required by the daily shift checklist.
• Greet guests warmly upon arrival and throughout their stay, using their names when possible.
• Help resolve challenging guest situations with hospitality and a sense of urgency.
• Maintain knowledge of hotel facilities and amenities, and support awareness of hotel groups and events.
• Answer incoming calls using the approved greeting and provide friendly service.
• Keep front- and back-of-house areas clean, organized, and safe, and assist with cleaning guest rooms or public spaces as needed.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain appropriate grooming.
• Communicate clearly, honestly, and professionally and collaborate with team members to support guests and hotel operations.
• Arrive and clock in on time, clock out at the scheduled shift ending time unless directed otherwise, never work off the clock, and clock in and out for breaks as scheduled.
• Provide sufficient notice, as directed by a supervisor, when calling out for a scheduled shift.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed