Assistant Store Manager Jobs

About The Position

Requirements

• Two or more years of Store or Assistant Store Manager experience in a retail environment.
• Ability to supervise, motivate, and communicate positively with Store Associates at all levels.
• Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Ability to maintain high-quality customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use Store equipment, including PDTs, registers, and PCs, as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

• Lead Company Best Practices and maximize productivity by minimizing steps and touches while working.
• Assist in analyzing Store reports, evaluating controllable expenses and overall Store performance, and communicating variances from Company standards to the Store Manager.
• Ensure Associates are scheduled to meet business objectives and that required Store cleaning tasks are scheduled and completed.
• Ensure compliance with State, Local, and Federal regulations and Ross personnel policies and procedures.
• Administer payroll activities, including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
• Accept special assignments as directed by Leadership.
• Assist with recruiting, hiring, training, and developing non-exempt Associates.
• Communicate Associate Relations incidents to the Store Manager or District Manager as needed.
• Monitor expenditures against budget and control payroll hours to plan while adjusting to business trends.
• Promote safe behaviors, ensure Associates understand emergency operating procedures, enforce Company safety policies, and assist with monthly safety meetings.
• Treat Customers, Associates, and leaders with respect and demonstrate courtesy, friendliness, and professionalism; recognize Associates through Company programs.
• Execute customer service and merchandise presentation programs through Associate training and supervision.
• Supervise and coach Retail Associates in providing efficient, friendly service at registers, the Customer Service desk, fitting rooms, and sales floor.
• Represent and support the Company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop Store environment.
• Maintain housekeeping standards with contracted maintenance personnel and Ross Associates.
• Ensure recovery, sizing, markdowns, merchandise presentation, and organization meet Company standards and guidelines; teach, assign tasks, and follow up as needed.
• Manage merchandise processing to the sales floor within the expected Company timeframe.
• Train Associates on Loss Prevention awareness and Store shortage goals; safeguard confidential information, cash, credit card information, and merchandise.
• Maintain a strong customer-service presence on the sales floor and comply with the Loss Prevention Awareness Program.
• Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is properly maintained.
• Directly supervise all non-exempt Associates.