Assistant Store Manager

Lilly Pulitzer•Scottsdale, AZ

25d•Onsite

About The Position

The Assistant Store Manager is responsible for achieving the store’s budgeted net sales, providing an exceptional client experience, embracing the Lilly Pulitzer brand positioning, and leading the store when the Store Manager is absent. The role upholds company Core Values and Core Leadership Qualities, with an emphasis on growth and development. The Assistant Store Manager drives sales and partners with the Store Manager on plans and strategies to achieve financial results, grow the business, expand community reach, and build strong teams. They oversee an assigned area, take ownership of the sales floor and sales team, communicate company initiatives, and share feedback about inventory, clients, and team performance. They also coach and develop staff, assist with recruiting and onboarding, and support payroll. When the Store Manager is absent, the Assistant Store Manager oversees day-to-day store operations, including personnel, payroll management, and communication with business and corporate partners. The role safeguards store assets and maintains Lilly Pulitzer’s visual and operational standards. This is a full-time, hourly, non-exempt, in-store position averaging 40 hours per week. Flexible hours, including nights, weekends, and holidays, may be required due to the seasonal nature of the business; the position is eligible for overtime and standard company benefits.

Requirements

3–5 years of experience, preferably in fashion or luxury retail.
2 or more years of supervisory experience, preferably in fashion or luxury retail.
Proficiency in achieving and exceeding sales goals.
Ability to develop relationships with clients and colleagues.
Excellent written and verbal communication skills.
Excellent problem-solving and decision-making skills.
High level of ownership and responsibility.
Proficiency with Microsoft and Apple technology.
Ability to be on one’s feet and maneuver around the store during shift hours.
Ability to lift up to 20 pounds.

Nice To Haves

A four-year college degree is preferred but not required.
Prior knowledge of XStore and Tulip is a plus.

Responsibilities

Drive sales by delivering an exceptional client experience and helping sales teams focus on clients.
Partner with the Store Manager to create action plans that achieve financial results and grow the business.
Develop strategies with the Store Manager to increase sales, expand community reach, and build strong teams.
Use company training tools and digital platforms to drive sales.
Understand and represent the Lilly Pulitzer brand, selling culture, clients, and merchandise.
Ensure a positive client experience, resolve client issues, and build client relationships from greeting through post-sale contact.
Oversee an assigned division of responsibility and be accountable for its results.
Lead the sales floor and sales team, prioritizing the client experience.
Share feedback on inventory needs, client insights, and team performance with the Store Manager and corporate partners.
Communicate company initiatives, emails, and announcements to the store team.
Motivate staff, foster a team atmosphere, and provide consistent feedback to the management team.
Coach employees in the moment with clear, concise, actionable feedback.
Approve and assist with payroll processing.
Assist with recruiting by conducting initial searches, facilitating interviews, and onboarding new employees in partnership with the Store Manager.
Lead day-to-day store operations in the Store Manager’s absence, including personnel, payroll management, and communication with business and corporate partners.
Safeguard store assets.
Maintain the company’s visual and operational standards.