Assistant Store Manager

Ross Stores•Grand Prairie, TX

25d

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, follows Company policies related to customers, associates, and merchandising, and learns all phases of Store operations. When the Store Manager is absent, the Assistant Store Manager leads the entire Store operation to ensure Company standards and best practices are met. The role supports Store performance, scheduling, payroll administration, recruiting and associate development, expense control, safety, customer service, merchandising, and loss prevention. It includes direct supervision of all non-exempt Associates and requires working evenings and weekends, as well as performing physical tasks throughout the Store.

Requirements

Two or more years of Store or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with Store Associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain high-quality customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use Store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead Company Best Practices and maximize productivity by minimizing steps and touches while working.
Assist in analyzing Store reports, evaluating controllable expenses and overall Store performance, and communicating variances from Company standards to the Store Manager.
Ensure Associates are scheduled to meet business objectives and that required Store cleaning tasks are scheduled and completed.
Ensure compliance with State, Local, and Federal regulations and Ross personnel policies and procedures.
Administer payroll activities, including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Accept special assignments as directed by Leadership.
Assist with recruiting, hiring, training, and developing non-exempt Associates.
Communicate Associate Relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours to plan while adjusting to business trends.
Promote safe behaviors, ensure Associates understand emergency operating procedures, enforce Company safety policies, and assist with monthly safety meetings.
Treat Customers, Associates, and leaders with respect and demonstrate courtesy, friendliness, and professionalism; recognize Associates through Company programs.
Execute customer service and merchandise presentation programs through Associate training and supervision.
Supervise and coach Retail Associates in providing efficient, friendly service at registers, the Customer Service desk, fitting rooms, and sales floor.
Represent and support the Company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop Store environment.
Maintain housekeeping standards with contracted maintenance personnel and Ross Associates.
Ensure recovery, sizing, markdowns, merchandise presentation, and organization meet Company standards and guidelines; teach, assign tasks, and follow up as needed.
Manage merchandise processing to the sales floor within the expected Company timeframe.
Train Associates on Loss Prevention awareness and Store shortage goals; safeguard confidential information, cash, credit card information, and merchandise.
Maintain a strong customer-service presence on the sales floor and comply with the Loss Prevention Awareness Program.
Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is properly maintained.
Directly supervise all non-exempt Associates.