Assistant Store Manager

Goodwill of Central and Northern Arizona•Hampstead, MD

25d•Onsite

About The Position

The Assistant Store Manager leads daily sales-floor operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund Goodwill’s mission of ending unemployment. The role may also assist with leading the production room. It covers team leadership, store operations, customer service, financial management, inventory control, donation processing, and Team Member training and development. The Assistant Store Manager serves as a key holder and closing shift manager, backs up the Store Manager, and may travel to or transfer among stores based on business needs. The position works with support teams and community organizations to advance business goals, promote Goodwill’s mission, and ensure compliance with applicable requirements.

Requirements

At least one year of work experience in retail management.
At least one year of customer service experience.
Proficiency in Microsoft Office Suite.
Ability to pass a background check and drug screen, where applicable for the position.
Ability to speak and read English proficiently.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Monitor product levels, including floor work, as-is, recycling, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent customer service to donors and customers, and de-escalate customer situations by finding appropriate solutions.
Ensure the store is clean, well-kept, and appropriately reflects the Goodwill brand.
Partner with community businesses and organizations to promote Goodwill’s mission and serve as a Goodwill ambassador in the community.
Lead day-to-day sales-floor operations and ensure Retail Store Associates and the Customer Service Manager are trained and fulfill their responsibilities.
Act as a store key holder, closing shift manager, and backup to the Store Manager.
Process complex sales transactions, including customer returns.
Ensure Team Members follow company standards and procedures.
Travel to other GCNA locations to assist stores and attend training and development classes; transfer to different stores when business needs require.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance.
Build a high-performing team and oversee performance management, staffing, compensation, and Team Member development.
Help drive company culture-change efforts and change-management processes.
Model Goodwill’s Core Values of Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.