Assistant Manager Jobs

About The Position

Requirements

• A minimum of 2 to 4 years automotive experience required.
• Must have dealership experience.
• Ability to travel locally to dealerships within a designated area.
• Ability to analyze and document vehicle case updates using Microsoft Excel.
• Ability to communicate technical information to all levels.
• Ability to analyze data and create custom reports using provided templates.
• Ability to effectively use MS Word, Excel, and PowerPoint.
• Ability to work independently and manage a progressive workload in a fast-paced environment.

Nice To Haves

• ASE certified technician.
• Field-related management experience is preferred.
• Ideal experience required: Assistant Manager, Shop Foreman.
• Current ASE certification is preferred but previously certified individuals will be considered.

Responsibilities

• Assessing and solving technical escalations.
• Providing online and in-dealership technical assistance.
• Leading discussions and acting as a subject matter expert.
• Managing recall requirements and ensuring Required Service Updates (RSU) are completed and following up to ensure a reduction in buybacks.
• Interacting with the team as the quality feedback liaison.
• Providing dealership consultations on repair order documentation, repair service agreements, and facility inspections.
• Ensuring the improvement of the customer experience and increasing “fixed first visit” cases.
• Analyzing and making suggestions related to repair shop process improvements and offering proactive business planning with a focus on the customer experience.

Benefits

• Health, Rx, Dental, Vision Insurance
• 401k Savings Plan
• Health Savings Account
• Disability Insurance plans
• Employee discounts
• Monthly paid car allowance
• Paid standard US holidays
• Paid vacation time