GLA Assistant Manager (Westland, MI) Ann Arbor Trail

Westlake Ace Hardware•Westland, MI

2d•Onsite

About The Position

The Assistant Manager manages overall store operations and the achievement of company goals and directives. The role provides customer service, supervises the general operations of the store, and works with the General Manager on all aspects of running the store. The Assistant Manager is expected to represent Ace Retail Group positively, support a professional and safe work environment, and incorporate the company’s Core Values into daily decisions and interactions. The position includes opening and closing the store, implementing Store Support Center programs and standard operating procedures, supporting loss prevention and safety audits, overseeing associate functions, and maintaining store facilities and merchandise areas. The Assistant Manager may also assist with district projects and perform other duties as assigned.

Requirements

High school diploma or GED equivalent.
Ability to read and interpret safety rules, manufacturer assembly directions, operating and maintenance instructions, and procedure manuals.
Ability to perform basic arithmetic and calculate rates, ratios, and percentages, and to draw and interpret bar graphs.
Ability to work independently and flexible hours.
Effective verbal and written communication skills.
Ability to foster teamwork and collaboration and motivate others to perform enthusiastically.
Ability to stand, walk, bend, lift up to 50 pounds regularly, lift up to 100 pounds occasionally with assistance, and climb.
Ability to exhibit and incorporate the company’s Core Values into daily decisions and interactions.

Responsibilities

Represent Ace Retail Group positively and proactively help customers solve problems.
Greet customers, provide friendly service, answer calls and pages promptly, and work to resolve customer issues.
Maintain excellent product knowledge and familiarity with the store layout and product locations.
Ensure a positive, professional, and safe work environment for associates.
Supervise general operations of the entire store and open and close the store.
Assist with implementation of Store Support Center programs and new standard operating procedures.
Support successful loss prevention, safety, and internal audits.
Work with the General Manager on all aspects of running the store and participate in weekly management staff meetings.
Communicate issues to the appropriate Store Support Center department with General Manager approval.
Assist with special district projects as directed by the District Manager.
Support daily maintenance, orderliness, and cleanliness of the sales floor, stockroom, and outdoor merchandise areas.
Ensure weekly price changes and label updates are completed accurately and on time.
Oversee associate functions, including training, maintenance, audits, and reports.
Manage and direct preventative maintenance and repairs to protect and maximize physical assets, including the building, fixtures, and equipment.
Visit competitors to stay familiar with their activities.
Perform other duties as assigned.