General Manager-Ann Arbor, MI

Panera Bread•Ann Arbor, MI

About The Position

The General Manager leads and takes full ownership of a Panera bakery-cafe’s operations and success. The role makes strategic decisions and creates an environment where the team can thrive and guests receive welcoming, high-quality service. The General Manager oversees staffing, scheduling, hiring, onboarding, training, employee development and performance, while ensuring company strategies, operational procedures, quality standards, and guest-service expectations are met. The position also manages costs and inventory, maintains a healthy and safe workplace, and ensures compliance with company policies and applicable regulations. The General Manager helps build a culture of warmth, belonging, growth, and trust. The role requires flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities. A job offer is conditional upon the results of a background check.

Requirements

Must be at least 18 years old.
Proven ability to drive positive results through strong business acumen.
Proven ability to run effective shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
Ability to work flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities.
Ability to lift, carry, push, or pull objects weighing up to 25 pounds.
Ability to stand and walk for up to 6 hours.
Ability to communicate clearly and quickly understand directions from guests and associates in a loud environment.
Must pass a background check as a condition of a job offer.

Nice To Haves

Three or more years of restaurant General Manager experience preferred.
ServSafe certification, or the ability to obtain it.

Responsibilities

Lead all aspects of the bakery-cafe team, including staffing needs, scheduling, people development, career development, performance management, training, and succession planning.
Hire, onboard, and train team members; motivate, engage, inspire, and celebrate the team.
Manage team performance to meet bakery-cafe goals, operational and quality standards, and guest-service expectations.
Develop managers as subject matter experts in people processes and Panera’s Guiding Values & Behaviors.
Follow operational procedures and ensure successful execution of company strategies and initiatives.
Ensure guests are delighted by the quality of food, service, and staff, and build relationships that encourage long-term guest loyalty.
Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
Maintain a healthy and safe workplace that meets health, food, safety, and company culture standards.
Manage the bakery-cafe’s overall costs and inventory.
Help build a culture of warmth, belonging, growth, and trust, and model Panera’s Guiding Values and Behaviors.