Overnight Valet Attendant - Ann Arbor, MI

Parking Management Company•Ann Arbor, MI

1d•$14 - $14•Onsite

About The Position

The Overnight Valet Parking Attendant provides guest service during late-night hours by safely parking and retrieving guest vehicles and helping maintain the security of the parking area. As an overnight hotel representative, the attendant is expected to demonstrate professionalism and attention to detail to create a welcoming experience for guests arriving or departing after hours. The role reports directly to the Guest Service Coordinator and is classified as non-exempt. The stated schedule may be full-time or part-time. The position requires a high school diploma or GED, a valid driver’s license, reliable transportation, an acceptable motor vehicle record, and successful completion of a background check. Prior customer service experience is preferred. The attendant must be able to stand, walk, run short distances, and lift up to 50 pounds for extended periods, and must work indoors and outdoors in varying weather. Evening, weekend, and holiday availability is essential. Work involves interaction with guests and other people, communication tools such as phones and radios, and areas with moving vehicles. Potential earnings are listed as $20.00 or more per hour, including base pay and tips; base pay is listed as $14.00 per hour, depending on property. Rates may vary by market, and tips depend on service performance and customer interactions. Benefits and additional compensation are subject to eligibility or company policy where stated.

Requirements

High school diploma or GED.
Valid driver’s license and reliable transportation.
Acceptable motor vehicle record, with no more than three moving violations within the past three years.
Must pass a background check.
Ability to stand, walk, run short distances, and lift up to 50 pounds for extended periods.
Evening, weekend, and holiday availability.
Ability to work indoors and outdoors in varying weather conditions, including heat, cold, and rain.
Ability to comply with uniform, grooming, safety, and company policy requirements.
Strong customer-service commitment, courteous communication, attentive listening, dependability, flexibility, and professionalism.

Nice To Haves

Prior customer service experience.

Responsibilities

Greet guests warmly and assist with luggage and vehicle needs during overnight hours.
Inspect vehicles and document existing damage on claim tickets.
Safely park and retrieve vehicles while following safety protocols and key-handling procedures.
Monitor and secure the parking area throughout the night, responding promptly to guest requests and concerns.
Maintain a clean, organized, and professional valet station.
Accurately record hours and gratuities in compliance with company policies.
Address guest inquiries professionally and courteously, providing outstanding customer service.
Arrive punctually in full uniform and comply with hotel policies and safety guidelines.
Support team members and perform additional tasks as needed for smooth overnight operations.
Follow company policies and procedures, manage multiple responsibilities, and respond calmly and efficiently to unexpected challenges.
Use equipment correctly and promptly report unsafe conditions.
Use personal cell phones for work-related communication or applications when required, subject to the company’s reimbursement policy.

Benefits

Medical, vision, and dental insurance upon eligibility.
401(k) upon eligibility.
Supplemental insurance, including life insurance and critical illness coverage.
Bonus opportunities.
Internal leadership development program.
Nationwide growth opportunities.
Paid time off.
Paid training.
Tuition assistance through Bellevue University, up to $5,250 per year.
Nationwide discounts through Perks at Work.
Overtime pay for hours worked beyond 40 in a workweek, at one and one-half times the regular hourly rate, as described for this non-exempt position.
Work-related personal phone usage reimbursement according to company policy.