General Manager-Ann Arbor, MI

Panera Bread•Ann Arbor, MI

About The Position

The General Manager leads a high-performing team and oversees the success of a Panera bakery-cafe. The role has full ownership of operations and makes strategic decisions to create an environment where team members can thrive, guests feel welcomed, and shifts run successfully. The General Manager manages staffing, scheduling, hiring, onboarding, training, team and manager development, performance management, and succession planning. They ensure the bakery-cafe meets its operational, quality, guest-service, safety, and company-culture standards; follows company initiatives and applicable regulations; and maintains overall costs and inventory. The role also builds lasting guest relationships and helps foster a culture of warmth, belonging, growth, and trust.

Requirements

Minimum age of 18.
ServSafe certification or the ability to achieve it.
Proven ability to drive positive results through strong business acumen.
Proven ability to run successful shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
Ability to work flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities.
Ability to lift, carry, push, or pull objects weighing 25 pounds.
Ability to stand and walk for up to 6 hours.
Ability to clearly communicate and quickly understand guests’ and associates’ directions in a loud environment.
Ability to demonstrate Panera’s Guiding Values and Behaviors.

Nice To Haves

3 or more years of restaurant General Manager experience preferred.

Responsibilities

Lead the bakery-cafe team, including planning and managing staffing needs, scheduling, people development, career development, performance management, training, and succession planning.
Hire, onboard, and train team members; motivate, engage, inspire, and celebrate the team.
Manage team performance to meet bakery-cafe goals, operational and quality standards, and guest-service expectations.
Develop managers as subject matter experts in people processes and Panera’s Guiding Values & Behaviors.
Follow operational procedures and execute company strategies and initiatives.
Ensure guests are delighted by the quality of food, service, and staff, and build relationships that encourage guest loyalty.
Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
Maintain a healthy and safe workplace that meets health, food, safety, and company-culture standards.
Maintain the bakery-cafe’s overall costs and inventory.
Help build a culture of warmth, belonging, growth, and trust.