Branch Manager - Northside - Ann Arbor, MI

Huntington National Bank•Ann Arbor, MI

1d•Onsite

About The Position

The Branch Manager is responsible for managing the branch and leading its sales, service, and operational activities. The role includes coaching the team on processes, achieving budgeted production goals, acquiring consumer and business customers, making referrals to bank partners, and proactively deepening customer relationships through business development and a calling program. The Branch Manager also oversees branch performance, staffing, customer service, community relationships, and compliance with operational, security, risk, and regulatory policies.

Requirements

High school diploma or GED and at least 1 year of experience in a goal-driven retail sales leadership role, or a bachelor’s degree.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance in the branch and digital channels.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, communication, and presentations.
Excellent verbal and written communication skills.
Comfort with technology such as mobile services and online banking.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.
Must meet additional background-check requirements, including providing fingerprints as required by NMLS regulations.
Must be currently authorized to work in the United States on a full-time basis; Huntington will not sponsor immigration benefits for this position.

Nice To Haves

Bachelor’s degree.
Previous management experience.

Responsibilities

Manage a portfolio of high-value consumer and business customers.
Lead referrals to other areas of the bank to address customer needs, deepen relationships, and build internal partnerships in accordance with OCR guidelines.
Lead the team in providing excellent customer service and resolving customer issues.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of, and educate the team about, products, services, technology, and policies.
Remain actively involved in the community and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Obtain the resources needed to support the team.
Manage branch operations in accordance with operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operations, and financial performance.
Coach the team, support colleague development, and lead the branch in meeting production goals.
Perform other duties as assigned.