Branch Manager - Northside - Ann Arbor, MI

Huntington National Bank•Ann Arbor, MI

1d•Onsite

About The Position

As a Branch Manager, you manage the branch and lead its sales, service, and operations. You coach the team on established processes and lead efforts to achieve budgeted production goals, acquire consumer and business customers, refer customers to bank partners, and deepen existing customer relationships. The role includes proactively driving business inside and outside the branch and maintaining a consistent business development and calling program. You manage a portfolio of high-value consumer and business customers, support excellent customer service, oversee branch operations, and build relationships with colleagues and the community. You also oversee recruitment and hiring to ensure the market is appropriately staffed and manage operational, security, risk, and regulatory compliance. The position is office-based in Ann Arbor, Michigan, and is exempt from overtime pay.

Requirements

High school diploma or GED and at least 1 year in a goal-driven retail sales leadership role, or a bachelor's degree.
Provide fingerprints and meet additional background-check requirements under NMLS regulations.
Demonstrated acumen in banking, investments, consumer lending, business banking, business lending, sales, sales leadership, customer service, process management, coaching, colleague development, communication, and presentation.

Nice To Haves

Bachelor's degree and previous management experience.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance across branch and digital channels.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentation.
Excellent verbal and written communication skills.
Comfort with technology such as mobile services and online banking.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.

Responsibilities

Manage a portfolio of high-value consumer and business customers.
Lead referrals to other areas of the bank to meet customer needs, deepen relationships, and build internal partnerships in accordance with branch OCR guidelines.
Lead the team in providing excellent customer service and resolving customer issues effectively.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of products, services, technology, and policies, and educate the team on them.
Maintain active community involvement and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Obtain the resources needed to support the team.
Manage branch operations in accordance with operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operations, and financial performance.
Perform other duties as assigned.