Assistant Store Manager

Genuine Parts Company•Harrisburg, PA

About The Position

The Assistant Store Manager supports the Store Manager across store functions and helps operate a NAPA retail store, with the goal of making NAPA the dominant parts supplier in the market. The role combines automotive expertise, customer service, sales, operations, and team leadership, while retaining active customer-facing sales responsibilities. The Assistant Store Manager oversees completion of store functions—including counter sales, inventory and receiving, delivery coordination, and housekeeping—by coaching team members, monitoring progress, and assisting directly when needed to maintain standards, coverage, and continuity. The position is intended as a developmental pathway to Store Manager. It may involve overtime scheduled according to business needs and keyholder duties, including opening and closing the store. Performance is measured through customer satisfaction and issue resolution, sales and store operations, product knowledge and technical advice, people metrics such as turnover and schedule compliance, and store metrics including sales, P&L, and operating expenses. The work takes place in a retail and warehouse environment with frequent customer interaction and requires extended standing and walking, lifting and moving parts and equipment, and frequent bending, stooping, reaching, and use of ladders or stools. The role also involves use of material-handling equipment, visual accuracy when identifying part numbers and sequences, multitasking, and attention to detail.

Requirements

High school diploma or equivalent.
Automotive after-market service industry or automotive hobby/DIY experience, or willingness to learn about automotive products.
Leadership experience.
Passion for customer care and building long-term relationships.
Ability to thrive in a fast-paced, complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Customer-centric approach with both external and internal customers.
Ability to stand and walk for extended periods and frequently bend, stoop, reach, and use ladders or stools.
Ability to use hand trucks, dollies, and hydraulic lifts.
Visual accuracy when identifying part numbers and sequences, plus multitasking and attention to detail.

Nice To Haves

Technical or trade school courses or degree completion.
Background or interest in automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in a parts store, auction, retail store, auto body/collision, or management of a fast-food, restaurant, or convenience store.
ASE certifications.
NAPA Know How.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance.
Sell products and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer service standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks, including scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness.
Monitor and address store metrics, including sales, inventory accuracy and turnover, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and solve problems.
Provide leadership oversight, training, and performance management across store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach team members, monitor outcomes, and assist directly when needed.
Support talent development by coaching team members and mentoring successors for advancement.
Promote adherence to safety, asset protection, and operational processes, and support continuous improvement initiatives.
May have direct influence and responsibility for store direct reports and the financial impact of labor planning.