Assistant Store Manager

Big O Tires • Raymore, MO

1d

About The Position

Big O Tires Assistant Store Managers supervise store operations and perform customer service duties accurately and in a timely manner, following company programs, policies, and procedures. They help ensure customers are educated about maintenance and repairs and receive appropriate follow-through. The role supports the Store Manager in achieving store sales, profitability, expense, payroll, and operational objectives while maintaining company standards for facilities, equipment, safety, and service. Employees are expected to follow company and position-specific policies and procedures and may be assigned other duties.

Requirements

• Must be at least 18 years old.
• Ability to obtain the state-appropriate Motor Vehicle Inspection license within one year of hire.
• Previous experience in retail or automotive sales or service.
• Ability to learn new concepts and use technical materials.
• Ability to perform basic mathematical calculations, including addition, subtraction, multiplication, division, averages, and percentages.
• Ability to consistently operate a computer and other office productivity machinery.
• Ability and willingness to work with hazardous materials.
• Ability to consistently work in outdoor weather conditions.
• Ability to safely operate automatic- and manual-transmission vehicles.
• Ability and willingness to comply with Personal Protection Equipment (PPE) regulations.
• Vision, hearing, speech, and ability to detect odors.
• Valid driver’s license for moving customer vehicles in and out of the shop area.
• Availability to work holidays, weekends, and after regular business hours as needed.
• Ability to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
• Ability to speak, read, write, and understand English to communicate accurately and effectively with customers, coworkers, and supervisors.
• Ability to meet company requirements, including successful pre-employment screenings.
• Legal authorization to work in the United States.

Nice To Haves

• High school diploma or GED equivalent.
• Two or more years of experience in retail or sales industries.
• Ability to work independently and in a team environment.
• Ability to work at a fast pace.
• Ability to effectively lead a team.
• Strong verbal communication skills.
• Sales abilities.
• Ability to prioritize and plan work activities using time efficiently.
• Ability to manage multiple tasks and projects.
• Ability to perform detailed work accurately.

Responsibilities

• Build effective relationships with customers and store staff, and motivate employees to deliver positive customer experiences.
• Ensure the location opens and closes promptly and consistently according to store operating hours.
• Perform store operations duties, including customer service, sales, shop management, and office responsibilities.
• Promote sales by explaining the benefits of services and products to customers.
• Perform vehicle inspections, print maintenance requirements from vehicle owner’s manuals, prioritize and promote needed products and services, and review work orders for accuracy.
• Perform management functions when the Store Manager is absent.
• Assist with training and implementation of company programs, policies, and procedures.
• Guide staff in resolving difficult questions and customer concerns.
• Coordinate with the Store Manager to set goals and strategies for achieving budgeted sales, gross profit, expense control, and payroll objectives.
• Assist with financial operations, including reviewing profit and loss statements, balance sheets, and payroll projections; maintaining accounts receivable and collecting past-due accounts; overseeing daily cash handling; coordinating and verifying daily bank deposits; and processing adjustments.
• Help monitor employee productivity in accordance with established policy.
• Assist with bi-weekly inventory replenishment and month-end physical inventory.
• Assist the Store Manager with required reports and timely provision of information to company personnel.
• Attend and help present weekly store meetings covering safety issues, store policies and procedures, and product information changes.
• Manage ticket average and profitability and assist the Store Manager in meeting company expectations.
• Maintain facilities and equipment according to company guidelines and Big O Tires standards.
• Complete daily Today’s Class Technician and other required training in a timely manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed