Assistant Manager Jobs

About The Position

Requirements

• High school diploma or equivalent preferred.
• Previous retail, grocery, e-commerce, or customer service experience preferred.
• Leadership or supervisory experience preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to work effectively in a fast-paced environment.
• Basic computer and technology proficiency required.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• Ability to stand, walk, bend, reach, and lift throughout scheduled shifts.
• Frequently lift and carry products weighing up to 50 pounds.
• Ability to work indoors and outdoors while assisting customers with order pickup.
• Ability to push and pull carts loaded with merchandise.

Nice To Haves

• Leadership and team development.
• Customer service excellence.
• Time management and task prioritization.
• Order fulfillment and inventory management.
• Productivity and performance management.
• Strong communication and conflict-resolution abilities.

Responsibilities

• Assist in managing the daily operation of the Drive Up & Go department.
• Oversee order picking, staging, loading, and delivery preparation processes.
• Ensure customer orders are completed accurately and within established service time standards.
• Monitor workload distribution and staffing needs throughout the day.
• Support execution of company initiatives, promotions, and operational programs.
• Deliver exceptional service to pickup and delivery customers.
• Address customer questions, concerns, substitutions, and order issues promptly and professionally.
• Foster a customer-first culture focused on convenience, accuracy, and satisfaction.
• Monitor customer feedback and implement improvements to enhance the customer experience.
• Ensure associates follow department procedures and productivity standards.
• Monitor order fulfillment metrics, service levels, and department performance goals.
• Identify opportunities to improve efficiency and workflow.
• Support technology and system usage related to order management and fulfillment operations.
• Assist with inventory management and product availability.
• Minimize order shortages, substitutions, and shrink through effective execution.
• Support achievement of department sales, labor, and productivity goals.
• Help analyze department performance and implement action plans for improvement.
• Assist in recruiting, training, coaching, and developing department associates.
• Promote teamwork, accountability, and a positive work environment.
• Delegate daily assignments and provide direction to team members.
• Deliver ongoing performance feedback and support associate growth.
• Assume department leadership responsibilities when the D.U.G. Manager is absent.
• Maintain compliance with company policies, safety standards, and operational procedures.
• Ensure proper handling of food products and temperature-sensitive items.
• Promote a safe working environment for associates and customers.
• Support department readiness for audits, reviews, and inspections.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).
• An inclusive work environment with talented colleagues who reflect the communities we serve