StorQuest Assistant Store Manager

William Warren Properties • San Leandro, CA

1d

About The Position

The Assistant Store Manager is the first-line representative to William Warren Properties customers when the Store Manager is absent and is responsible for maintaining the daily operations of a storage site. The role may be assigned to multiple sites to provide support or fill in when a manager is off duty. The Assistant Store Manager assists the Store Manager with revenue, delinquency management, occupancy, cleanliness standards, and customer service.

The position helps customers find storage solutions that meet their needs, explains self-storage offerings, and manages rental transactions, including sales, payments, merchandise, insurance, and, at some locations, truck rentals. It also involves collecting past-due accounts, inspecting and maintaining the facility, handling cash and deposits, coordinating routine vendor repairs, and other operational tasks. The role calls for a service-oriented, collaborative approach and offers opportunities to develop leadership skills.

Requirements

• Experience in cash handling is required.
• Must be available to work weekends.
• Access to a mobile vehicle and a valid driver's license.
• Authorized to work in the U.S.
• Strong passion for guest service and sales.
• Ability to contribute to a team and help support and motivate others.
• Positive, outgoing personality and strong work ethic, accountability, and enthusiasm for teamwork.
• Ability and interest in learning new things.
• Ability to walk, bend, stand, and stoop frequently.
• Ability to lift up to 35 pounds frequently and push up to 50 pounds frequently.
• Ability to lift above head frequently.
• Ability to operate tools and maintenance equipment using manual dexterity of hands and arms.
• Ability to communicate frequently in written and verbal formats.
• Ability to meet the role’s physical demands, including regularly using hands to handle or feel objects and speaking and hearing; frequently standing, walking, sitting, and reaching; and occasionally climbing, balancing, stooping, kneeling, crouching, crawling, and smelling.
• Regular and consistent attendance at the assigned location.

Nice To Haves

• One or more years of customer service or sales experience preferred.
• Previous Assistant Store Manager experience in self-storage, retail, or hospitality preferred.
• High school graduate preferred.
• Tech savvy is a plus.
• Experience working in the retail or service industry preferred.

Responsibilities

• Represent William Warren Properties to customers in the Store Manager’s absence.
• Maintain daily site operations and support the Store Manager with revenue, delinquency management, occupancy, cleanliness, and customer service.
• Listen to customers, understand their situations, and recommend appropriate storage solutions.
• Explain self-storage products and services to customers.
• Manage rental transactions, including converting sales, taking payments, selling merchandise, and offering insurance.
• Assist with truck rentals at some locations.
• Participate in collecting past-due accounts.
• Inspect the facility daily, including checking locks, and maintain cleanliness standards.
• Perform minor maintenance and custodial duties, including cleaning vacated units promptly.
• Contact vendors for routine maintenance repairs when applicable.
• Handle cash, balance receipts, post payments, and process bank deposits on time.
• Go to the post office.
• Support and motivate teammates to maintain a collaborative, positive work environment.

Benefits

• Medical, dental, and vision coverage for eligible employees.
• 401(k) with matching contributions.
• Paid time off.
• Holiday perks.
• Performance-based bonus.
• Team-building events and activities.
• Employee Assistance Program.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED