Assistant Store Manager - Famous Footwear

Caleres • CARLSBAD, NM

1d • Onsite

About The Position

The Assistant Store Manager supports the Store Manager and acts as the store leader in the Store Manager’s absence. The role focuses on delivering a strong customer experience, building customer loyalty, developing and motivating associates, and helping the store achieve sales and growth goals. The Assistant Store Manager models and coaches effective selling behaviors, supports hiring and talent development, and maintains store presentation and operational standards. The position also supports staffing levels, applies store insights to improve results, promotes an inclusive and positive team culture, and ensures adherence to company policies and programs through training, inspection, and follow-up. Other responsibilities may be performed as needed to meet business needs.

Requirements

• High school diploma or GED.
• At least 1 year of sales experience; retail sales preferred.
• Experience interviewing, hiring, and training people.
• Ability to lead, manage, motivate, and communicate positively with store associates at all levels.
• Ability to train, coach, and develop associates to provide an engaging customer experience and execute operational tasks.
• Ability to exercise independent judgment and discretion in partnership with the Store Sales Manager, as needed.
• Strong cognitive skills, including problem-solving, analysis, decision-making, and financial and quantitative analysis.
• Advanced working knowledge of general retail practices and procedures.
• Basic computer skills.
• Ability to work a flexible schedule, including holidays, nights, weekends, and extended hours.
• Ability to regularly lift up to 40 lbs. from floor level to above shoulder height using appropriate equipment and safety techniques.
• Ability to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Ability to remain mobile on the sales floor for extended periods.

Nice To Haves

• Retail sales experience is preferred.

Responsibilities

• Inspire associates to build customer relationships and deliver excellent service and operational execution through coaching and example.
• Seek and network with external talent; collaborate with the Store Manager to interview and hire candidates.
• Manage day-to-day retail operations, including pricing, shipping processing, and inventory, while maintaining store standards and presentation.
• Support staffing levels based on associate availability, peak days, and seasonal hiring needs.
• Take accountability for sales goals and store performance, and partner with the Store Manager to use insights and observations to improve results.
• Promote a diverse, inclusive, positive, and supportive team environment that encourages associate engagement and retention.
• Act as store leader when the Store Manager is away.
• Support compliance with company policies and programs through training, ongoing development, inspection, and follow-up.
• Assess team strengths and development opportunities and help develop internal talent in partnership with the Store Manager.
• Train, coach, and develop associates in selling behaviors, customer experience, and operational tasks.

Benefits

• 30% associate discount across Caleres retail stores.
• Education assistance of up to $7,500 per year for full-time associates.
• Career development and learning opportunities, including opportunities to grow careers at corporate offices.
• Relaxed dress code and a supportive, hands-on small-team environment.
• Access to Dayforce Wallet to receive pay as it is earned, without fees.
• Ability to transfer among more than 850 store locations.
• 24/7 Employee Assistance Programs with emotional support, work-life solutions, legal guidance, financial resources, and other support options.
• PTO, health, and retirement benefits for eligible full-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED