Full-Time Assistant Manager

Cinemark•Lexington, KY

2d•$15 - $16

About The Position

Cinemark Assistant Managers assist with the overall operation of a theatre, helping ensure that policies and procedures are followed and operational standards are achieved. They are cross-trained across departments to provide support where needed and deliver inspirational training to employees. The role follows the direction of the General Manager and supports the General Manager’s decisions in communicating with staff. Assistant Managers may progress to Senior Assistant Manager and then Theatre Manager or General Manager after completing the Management Accreditation Program and working for at least six months. The position requires regular and consistent attendance, flexible availability that includes evenings, weekends, and holidays, and a friendly, energetic approach to Guest service. Work includes frequent bending, kneeling, lifting up to 50 pounds, standing, walking, and reaching around the theatre, with extended periods in a standing position. Noise may be moderate to high at times. All Cinemark theatres are smoke-free workplaces. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

Must be at least 18 years of age.
Completion of three basic courses in Cinemark’s Management Accreditation Program: Management Foundations, Annual Certifications, and MAP Core.
Complete basic food-handling training and obtain any locally or state-mandated certification, health card, or food-handler permit where required.
Management members who work with alcohol must complete Safe Alcohol Service training.
Availability to work flexible hours, including evenings, weekends, and holidays.
Regular and consistent attendance.
Energetic and friendly attitude during each shift.
Excellent Guest service.
Accurate cash handling and basic math skills.
Ability to communicate verbally and in writing with people of varied ages, genders, and personalities.
Ability to converse in and comprehend English effectively and regularly.
Ability to work both in a team environment and independently, take and follow direction, and respond with a sense of urgency.
Excellent time management, organizational skills, and attention to detail.
Ability to train and lead others and resolve conflict.
Frequent bending, kneeling, and lifting up to 50 pounds; frequent standing, walking, and reaching; ability to stand for extended periods.

Nice To Haves

High school diploma or G.E.D. preferred.

Responsibilities

Follow the direction of the General Manager and support the General Manager’s decisions when communicating with staff.
Work in all departments and perform theatre job functions.
Train and coach Team Members in their specific job functions.
Assist with preparing administrative and special reports for the General Manager.
Observe and participate in inspections of the theatre building, parking lot, landscaping, Cinemark property, roof, exterior signage, and equipment condition.
Report building, property, and equipment repair needs to the General Manager.
Ensure theatre Team Members follow the dress code.
Interact with Guests to improve theatre service and ensure Team Members provide superior customer service.
Learn and follow Cinemark policies and procedures, enforcing them fairly and consistently with Team Members.
Report employee relations issues to the General Manager, or, in the GM’s absence, through www.convercent.com; follow the Employee Relations Reporting Protocol.
Meet management work-ethic and code-of-conduct standards.
Identify and sanitize high-contact areas used by Employees and Guests; use Personal Protective Equipment for position-specific tasks and adapt to required cleaning tasks.
Address safety or security issues, such as trip hazards, lighting concerns, or suspicious persons.
Perform other work-related duties as assigned.