Full-Time Assistant Manager

Cinemark•Hanover, MD

6d•$18 - $21

About The Position

Cinemark Assistant Managers assist in the overall operation of the theatre, ensuring policies and procedures are followed and operational standards are achieved. They are cross-trained in all departments to provide support where needed and deliver inspirational training to employees. The role can progress to Senior Assistant Manager and then Theatre Manager or General Manager after completing the Management Accreditation Program and working for a minimum of six months.

Requirements

Must be at least 18 years of age.
High school diploma or G.E.D. preferred.
Complete three basic courses in Cinemark’s Management Accreditation Program: Management Foundations, Annual Certifications, and MAP Core.
Complete basic food handling training and obtain any locally or state-mandated certification, health card, or food handlers permit where required.
Management members who work with alcohol must complete a Safe Alcohol Service training program.
Availability to work flexible hours, including evenings, weekends, and holidays.
Regular and consistent attendance.
Energetic and friendly attitude during each shift.
Excellent Guest service.
Accurate cash handling and basic math skills.
Interpersonal and communication skills, including the ability to communicate verbally and in writing with people of different ages, genders, and personalities.
Ability to effectively and regularly converse in and comprehend English.
Ability to work both in a team environment and independently.
Ability to take and follow direction.
Respond with a sense of urgency.
Excellent time management, organizational skills, and attention to detail.
Ability to train and lead others.
Ability to resolve conflict.
Frequent bending, kneeling, and lifting up to 50 lbs.
Frequent standing, walking, and reaching around the theatre; ability to remain standing for extended periods.
Ability to work in an environment where noise may be moderate to high at times.

Responsibilities

Follow the direction of the General Manager and support the General Manager’s decisions when communicating with staff.
Work in all departments and perform all theatre job functions.
Train and coach Team Members in their specific job functions.
Assist with preparing administrative and special reports for the General Manager.
Inspect, and participate in inspecting, the theatre building, parking lot, landscaping, Cinemark property, roof, exterior signage, and equipment condition.
Report building, property, and equipment repair needs to the General Manager.
Ensure theatre Team Members follow the dress code.
Interact with Guests to improve theatre service and ensure Team Members provide superior customer service.
Learn and follow Cinemark policies and procedures, and enforce them fairly and consistently with all Team Members.
Report Employee relations issues to the General Manager, or follow the stated reporting procedure in the General Manager’s absence.
Follow the Employee Relations Reporting Protocol and management work ethic and code of conduct standards.
Consistently identify and sanitize high-contact areas used by employees and Guests.
Properly use Personal Protective Equipment when completing position-specific tasks and adapt to the frequency and scope of required cleaning.
Address safety or security issues, including trip hazards, lighting problems, and suspicious persons.
Perform other work-related duties as assigned.